Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Get superfast AT&T Fiber internet
josefhenschen's profile

New Member


1 Message

Tuesday, March 14th, 2023 11:12 AM

AT&T Fiber service continues to be unstable after several service technician visits

Good morning! I continue to have inconsistent and unreliable fiber internet service, despite five or six technician visits over the last six months. Technicians have replaced the cabling, terminations, the modem, yet we continue to have problems. The technicians will come, it will work for a few days, then become intermittent again. I performed a factory reset on my modem and had the same result. Sometimes we get NAB-3032 authentication errors, but I don't always have the chance to get the error code.

This is very disappointing because we had rock solid AT&T fiber service at a different address about a quarter mile up the street, where I made one or two service calls over five years or so. 

I need someone who can fix this service and make it stable. Otherwise, we will be forced to cancel our service. Thank you for any help you're able to provide.


Community Support


214.9K Messages

2 months ago

Hi there, @josefhenschen! We want to help get your Fiber connection stabilized. 


So that we can check your connection from our end and look into scheduling a tech appointment if needed, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly, and look forward to hearing from you!


Lacey, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.