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New Member

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10 Messages

Mon, Mar 23, 2020 2:14 AM

AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's not a daytime issue nor should it be a usage issue (I livestream gaming during the day in my off time). I will have solid internet throughout the entire day and then after around 7pm EST it just poofs. I've done all the things that they recommend on the site. I've reset my router both by hand and through their services, I've unplugged and plugged everything in as well. And yet it still does it every night. Now I try to get ahold of customer service though and nobody answers so I get shafted on that as well.

​ When I do the "internet health test" they have on their site it says that nothing's wrong and that they "couldn't find any issues"

Also when I log into the actual router through the site it gives me over 800 down and 800 up. I ran a speed test through google and Ookla directly after and got the speeds I'm posting.

Please tell me there's something I can do/get someone to do to fix this.

Is there anything I can do about getting it to work at night? Or am I just gonna have to start shopping around for another provider?

New Member

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3 Messages

2 y ago

Exactly the same issues here In Georgia

New Member

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6 Messages

2 y ago

Something is definitely happening in South Florida. This started happening to me a few days ago. Download speeds go to crap during peak hours. Modem speed tests are showing full speeds but that's because it's a nearby att hosted speed test. Once I start checking fast.com or picking other servers on ookla I start seeing real world download speeds of about 4-8mbps

New Member

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10 Messages

This started happening to me around the beginning of last week and it's very frustrating

New Member

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6 Messages

Totally frustrating. I waited two hours today to speak to someone on the phone and unfortunately they weren't very helpful since they are mostly script reading. She did however give me a number for expert assistance department who were closed today but will be open tomorrow. I'm going to give them a call tomorrow and see if I can make anyone aware of the situation.

New Member

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10 Messages

@Lazcas thanks please do.

New Member

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10 Messages

So also...Again with the zilch for internet speed again. I am reaching my wit's end and am really wishing there was something to do.

New Member

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6 Messages

So turns out the number she gave me is for att connectech which is att's paid tech support lol. I just wrote @atthelp on Twitter and just gave them my account number on a DM explaining to them the situation. I also started a topic on the dslreports forums and there's also other people in South Florida up to Orlando reporting the same peak hour slowdowns so I'm hoping some attention gets brought to the issue.

New Member

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2 Messages

2 y ago

Yep. I have to reboot at least 2 times a day. Customernoservice has not been helpful. Said they were going to send me a new modem and then randomly cancelled the order. Now I can't get them to respond. Xfinity here I come!

ACE - Expert

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21.4K Messages

AT&T CEO addresses surge in usage

CEO Randall Stephenson told CNN’s Brian Stelter on today’s Reliable Sources that “mobile volumes are up 40 percent,” and “Wi-Fi calling volumes are up 100 percent.” Stephenson added the network infrastructures are “performing quite well,” but noted the company is seeing some stress as more people work from home.

It's weird being the same age as old people.  😊

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New Member

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2 Messages

Well, I've been having this problem for MONTHS, so it's not the current situation.

New Member

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10 Messages

Been happening before COVID.

New Member

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6 Messages

Unfortunately, Florida is nowhere near a complete lockdown so I do not believe this is due to covid-19 otherwise our issues would be happening throughout the workday not just during peak hours.

New Member

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6 Messages

2 y ago

cause AT&T (Edited per community guidelines). you need to leave them now. look at cable companies in you area.

(edited)

New Member

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10 Messages

2 y ago

Update. Still happening like clockwork. I tried to get ahold of customer service but it took about an hour and a half before I hung up. My IT buddy watched me perform the same tests on a live-stream and confirmed what my other friend said that they're throttling the internet through a firewall that drops my download. Online gaming is impossible, Youtube is severely downgraded in quality as well.

New Member

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6 Messages

Had a tech rollout this morning and first thing he mentioned is that there's been intermittent issues for the past few weeks with a card overheating that is causing issues in the area. He also mentioned people have been dropping connections because of it but wasn't aware that speeds were being affected as well. He ended up writing a ticket for the area but mentioned it could take months to fix.

New Member

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8 Messages

Yeah, I have been having this issue for months. I had a tech here that knew less about the problems than I did. He "logged in" through "my" network and said he was getting 350 down and up. The best I could get was 100 down and up. I do believe the person you talked to is correct. I am just going to get my own modem to see if that works. I had to hard wire all my connections. That seems to work better, but still not getting the speeds I am paying for in my contract.

New Member

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10 Messages

2 y ago

Update. The internet tanks whenever my Fiance watches Netflix. Further evidence of them throttling our service.

New Member

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10 Messages

2 y ago

So I called them during what I hoped were "normal business hours" and after waiting almost an hour and a half the message told me nobody would be able to come out to see it because it's after service call hours unless I paid for some special visit rate or something.

New Member

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10 Messages

2 y ago

Still no word from them about this. I called again and wasn't able to be seen again. It (Edited per community guidelines) that it's "after business hours" so they have an excuse to not see me. The best they come up with is "Did you reset your router?"

(edited)

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