New Member
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10 Messages
AT&T Fiber plan dropping every night
Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's not a daytime issue nor should it be a usage issue (I livestream gaming during the day in my off time). I will have solid internet throughout the entire day and then after around 7pm EST it just poofs. I've done all the things that they recommend on the site. I've reset my router both by hand and through their services, I've unplugged and plugged everything in as well. And yet it still does it every night. Now I try to get ahold of customer service though and nobody answers so I get shafted on that as well.
When I do the "internet health test" they have on their site it says that nothing's wrong and that they "couldn't find any issues"
Also when I log into the actual router through the site it gives me over 800 down and 800 up. I ran a speed test through google and Ookla directly after and got the speeds I'm posting.
Please tell me there's something I can do/get someone to do to fix this.
Is there anything I can do about getting it to work at night? Or am I just gonna have to start shopping around for another provider?
dustin8131
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3 Messages
4 years ago
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Lazcas
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6 Messages
4 years ago
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ckonfrst
New Member
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2 Messages
4 years ago
Yep. I have to reboot at least 2 times a day. Customernoservice has not been helpful. Said they were going to send me a new modem and then randomly cancelled the order. Now I can't get them to respond. Xfinity here I come!
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eimmaJ
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6 Messages
4 years ago
cause AT&T (Edited per community guidelines). you need to leave them now. look at cable companies in you area.
(edited)
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Moosimus
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10 Messages
4 years ago
Update. Still happening like clockwork. I tried to get ahold of customer service but it took about an hour and a half before I hung up. My IT buddy watched me perform the same tests on a live-stream and confirmed what my other friend said that they're throttling the internet through a firewall that drops my download. Online gaming is impossible, Youtube is severely downgraded in quality as well.
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Moosimus
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10 Messages
4 years ago
Update. The internet tanks whenever my Fiance watches Netflix. Further evidence of them throttling our service.
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Moosimus
New Member
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10 Messages
4 years ago
So I called them during what I hoped were "normal business hours" and after waiting almost an hour and a half the message told me nobody would be able to come out to see it because it's after service call hours unless I paid for some special visit rate or something.
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Moosimus
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10 Messages
4 years ago
Still no word from them about this. I called again and wasn't able to be seen again. It (Edited per community guidelines) that it's "after business hours" so they have an excuse to not see me. The best they come up with is "Did you reset your router?"
(edited)
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