ATT Fiber down every 2-3 days!

We're here to help you stabilize your Internet connection, @tonyong99.

Let's see if a factory reset helps. This will restore the gateway to its original settings and refresh and reestablish the connection. Here are the steps:

• Locate the small red button & pinhole on the lower rear of the gateway
• Depress for ~15 seconds.

We'd also like for you to check out our guide on how to optimize your Internet connection. Several things can impact a connection (and speed), from electronic clutter around the gateway to the number of devices that are connected.

Let us now if you still lose connection after troubleshooting!

Harry, AT&T Community Specialist

Factory reset did not work.  Wifi lasted 5days.  Wan side is fine because I can connect to the router and run speed test. None of the client devices can connect to the WiFi. Tried for more than 10minutes

Hello @ tonyong99,

We understand the gravity of your concern and let’s get the help you need.

We recommend that you follow the troubleshooting steps below:

1. Turn your device on.
2. Unplug your phone from the wall jack. Plug it into the back of the device.
3. Place a test call from your connected home phone. Be sure to include the area code.
4. Connect to the internet (requires an AT&T Wireless Internet data plan).

Also, please click on the website to have a better understanding on your concern.

We hope this helps!

Leon (AT&T Community Forum specialist)