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tonyong99's profile

2 Messages

Wednesday, September 13th, 2023 8:56 PM

ATT Fiber down every 2-3 days!

Hi, we just switched from Xfinity to ATT Fiber.   Internet is super fast (wired and wireless) when it works, but every 2-3 days the internet goes down!  90% of the time, we just need to reset the BGW210 router and internet comes back.  10% of time requires reboot the PON device.  What is going on?!

Community Support

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232.4K Messages

9 months ago

We're here to help you stabilize your Internet connection, @tonyong99.

 

Let's see if a factory reset helps. This will restore the gateway to its original settings and refresh and reestablish the connection. Here are the steps:

  • Locate the small red button & pinhole on the lower rear of the gateway
  • Depress for ~15 seconds.

We'd also like for you to check out our guide on how to optimize your Internet connection. Several things can impact a connection (and speed), from electronic clutter around the gateway to the number of devices that are connected.

 

Let us now if you still lose connection after troubleshooting!

 

Harry, AT&T Community Specialist

2 Messages

8 months ago

Factory reset did not work.  Wifi lasted 5days.  Wan side is fine because I can connect to the router and run speed test. None of the client devices can connect to the WiFi. Tried for more than 10minutes

Community Support

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232.4K Messages

8 months ago

Hello @ tonyong99,

 

We understand the gravity of your concern and let’s get the help you need.

 

We recommend that you follow the troubleshooting steps below:

 

  1. Turn your device on.
  2. Unplug your phone from the wall jack. Plug it into the back of the device.
  3. Place a test call from your connected home phone. Be sure to include the area code.
  4. Connect to the internet (requires an AT&T Wireless Internet data plan).

Also, please click on the website to have a better understanding on your concern.

 

We hope this helps!

Leon (AT&T Community Forum specialist)

 

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