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slackmountain's profile

New Member

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6 Messages

Tuesday, April 12th, 2022 3:52 PM

AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms) during that time too. I only noticed this speed issue because all my streaming services started to drop quality or completely stop for a few seconds to re-buffer. Usually it lasts about an hour to 2 hours (8-10 pm usually) and then slowly starts to ramp back up.

We've had our neighborhood grow quite a bit recently so I'm wondering if a larger number of people has something to do with it, but I've asked anecdotal questions of some neighbors and they've been seeing some of the same issues lately too.

I'm happy to run any tests and provide any data, just hoping to find the right outlet to get this addressed as the AT&T Support numbers don't really provide the right people to talk with for something like this. Thanks!

New Member

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11 Messages

1 year ago

The result is the same though. Even if they're not intentionally lowering the bandwidth, they're intentionally not doing anything about it. It's like an airline selling more seats than they have available because they're hoping some people cancel. When that doesn't happen, they end up bumping people off flights. 

This is a case of them caring more about maximizing their profit than the satisfaction of their customers. Anyone who pays for 1 gig service and only gets a fraction of it is a sucker. So, yes, it's intentional and deceptive.

ACE - Expert

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35.5K Messages

1 year ago

I disagree only with the use of the word "throttling."  In your Airline analogy, "throttling" would mean that they leave seats empty and still bump people off the flight.

They have covered themselves nicely in the terms of service, such that factors such as peering issues are outside the scope of the provided rate:

6.2.1.4 Interconnection:

Because the internet consists of multiple interconnected networks and most internet end points (e.g., websites and other content providers) are not directly connected to AT&T's network, AT&T must connect to and exchange traffic with other networks to provide its subscribers the capability of uploading data to or downloading data from internet end points that are connected to those networks. To that end, AT&T has entered into commercially negotiated agreements to exchange traffic with such networks on mutually agreeable terms. Consistent with its longstanding practice, AT&T does not warrant that it will establish or expand the connections between its network and other networks except on such mutually agreeable terms. To the extent AT&T is unable to reach agreement on terms of interconnection or network expansion with these other networks it could affect your service. These impacts on your service performance are described in more detail in AT&T’s Open Internet notice. AT&T therefore makes no promise express or implied that you will be able to upload data to or download data from internet end points connected to other networks at any particular speed.

Like the other networks that make up the internet, AT&T's is a shared network, which means that the transmission links and other network resources used to provide the Service are shared among AT&T’s subscribers.

6.2.2.2 Connection:

Because service performance varies on an end-to-end basis, the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network, sometimes referred to as the “Connection” or your “internet connection.” The Connection constitutes only one segment of the end-to-end transmission path connecting the end user to internet web sites or content providers.

6.2.2.3 Expected Speeds:

Because there are many factors which may impact the speed experienced by any particular internet user at any particular time (as described in more detail below), the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time. At any moment in time, a particular observed speed will vary from the Expected Speed. However, AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed.

New Member

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3 Messages

1 year ago

I live in Indianapolis and have been having similar issues with peak time download speed reaching 30Mbps and I pay for the 1GB fiber. My last ATT tech replaced my ATT modem, and moved my circuit. Still speed from ATT modem diagnostic and smarthome manager report the same slow speeds and I can tell via streaming and just opening websites.

I really dislike Comcast, but at least I did not have as many download speed issues during peak times as I am having with ATT at this time.

Has anyone been able to get this issue resolved in your area with ATT?

Tutor

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8 Messages

1 year ago

Collect speed test results at various points throughout the day and record that data (screen snip is a great tool for this). I also reached out to several neighbors in my area who were on AT&T fiber to do the same. I then reported the issue to the FCC here: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

Within a day, I had the office of the president of AT&T contact me to help resolve the issue. I ended up running a few trace routes which showed that AT&T was having peering issues with their equipment at a node in Chicago. The issue was ultimately resolved, but it took a bit of time.

3 Messages

6 months ago

Made an account to comment on this.

I'm in a newly built neighborhood and AT&T just laid down their fiber maybe 2 months ago. I signed up for service late October 2023 (it's currently early December 2023). Within the first week I noticed that I was having speed issues in the evening.

1 month and 5 technicians later the issue is still not resolved. My download speeds drop from 1300mpbs to 100-300mpbs between 8pm-10pm. The upload speeds seem unaffected.

The latest recommendation from a supervisor is to "rip and rebuild" my account. Apparently there could be a data issue with my AT&T profile, so removing it and recreating my account is supposed to fix my inconsistencies.

As far as the physical lines, 5 technicians have already done everything they can on the inside and outside. The last tech actually took my gateway outside to the port, connected it directly where the line comes into my front yard...and he was still receiving 100mbps download. We also tried 4 different ports and swapped the modem just to be sure.

If the "rip and rebuild" does not work, I'll be heading back to Spectrum.

Spectrum Retention is doing everything they can to get me back. I called today and they offered me their 1 Gig package for $10/month...which is ridiculously low.

When fiber works, it's the obvious superior service...but the inconsistency isn't something I'm willing to accept...especially for $80/month.

(edited)

2 Messages

20 days ago

Google search brought me here. Also in Texas. My entire neighborhood is complaining of the same exact issue as the OP here. We all experience significant drops between 8-9PM. Routers reboot continuously. Smart Home manager shows a significant drop in speeds. The rest of the night and the daytime hours almost always show full speeds though. We are all experiencing connectivity issues between 8-9pm with speed tests showing 1/4 of our connection available. Sounds like over subscribing to me…

ACE - Expert

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35.5K Messages

20 days ago

We had a burst of reports about 2 weeks ago from peeps in TX, and then they went away after a day or two

2 Messages

20 days ago

this seems to be a common issue of simply over subscribing. Somebody on our HOA forum mentioned that an admin from the presidents office contacted her, and they were advised that our neighborhood needed to be upgraded to “the new X system”…whatever that means. I am assuming with the very rapid growth of the San Antonio area, and this specific part of the west side of town - ATT is just over subscribed, and this is the result. Seems to be a common issue around the country. I previously had Verizon FiOS, and gigabit speeds were literally always available…any time of the day or night. This is the first time I’ve seen almost nightly router reboots and service degrading to 10-30Mbps, then restoring back to normal after a few hours and all morning/afternoon. Upload is never affected.  

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