
New Member
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6 Messages
AT&T Fiber connection slowing down every night
So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms) during that time too. I only noticed this speed issue because all my streaming services started to drop quality or completely stop for a few seconds to re-buffer. Usually it lasts about an hour to 2 hours (8-10 pm usually) and then slowly starts to ramp back up.
We've had our neighborhood grow quite a bit recently so I'm wondering if a larger number of people has something to do with it, but I've asked anecdotal questions of some neighbors and they've been seeing some of the same issues lately too.
I'm happy to run any tests and provide any data, just hoping to find the right outlet to get this addressed as the AT&T Support numbers don't really provide the right people to talk with for something like this. Thanks!
melkemind
New Member
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11 Messages
1 year ago
The result is the same though. Even if they're not intentionally lowering the bandwidth, they're intentionally not doing anything about it. It's like an airline selling more seats than they have available because they're hoping some people cancel. When that doesn't happen, they end up bumping people off flights.
This is a case of them caring more about maximizing their profit than the satisfaction of their customers. Anyone who pays for 1 gig service and only gets a fraction of it is a sucker. So, yes, it's intentional and deceptive.
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JefferMC
ACE - Expert
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33.5K Messages
1 year ago
I disagree only with the use of the word "throttling." In your Airline analogy, "throttling" would mean that they leave seats empty and still bump people off the flight.
They have covered themselves nicely in the terms of service, such that factors such as peering issues are outside the scope of the provided rate:
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PoorService22
New Member
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3 Messages
11 months ago
I live in Indianapolis and have been having similar issues with peak time download speed reaching 30Mbps and I pay for the 1GB fiber. My last ATT tech replaced my ATT modem, and moved my circuit. Still speed from ATT modem diagnostic and smarthome manager report the same slow speeds and I can tell via streaming and just opening websites.
I really dislike Comcast, but at least I did not have as many download speed issues during peak times as I am having with ATT at this time.
Has anyone been able to get this issue resolved in your area with ATT?
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Phil_Ken_Sebben
Tutor
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8 Messages
9 months ago
Collect speed test results at various points throughout the day and record that data (screen snip is a great tool for this). I also reached out to several neighbors in my area who were on AT&T fiber to do the same. I then reported the issue to the FCC here: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824
Within a day, I had the office of the president of AT&T contact me to help resolve the issue. I ended up running a few trace routes which showed that AT&T was having peering issues with their equipment at a node in Chicago. The issue was ultimately resolved, but it took a bit of time.
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