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Crockett01's profile

New Member


3 Messages

Sunday, March 12th, 2023 1:22 PM

Att equipment causing my building to flood!

An ATT underground vault sits under a sidewalk on a hill. My building goes straight back on the same hill, next to the vault. The bottom of the vault is about midway through the wall of my building. When it rains, the ATT vault fills with water from underground conduit. That water floods my building through the wall unless ATT comes to pump it out. The water coming into my building is blue. The water in the underground ATT vault is blue from tracer dye.

The downed line department is not available on weekends. Att only pumps the vaults when I call. They do not always come even when I do call. It often takes me 2-3 hours to reach ATT to have them  send someone out to pump. Att likely broke another non ATT pipe when they installed new equipment several years ago. 

I have spent hundreds of hours and thousands of dollars dealing with this.  I was recently informed by ATT that it is illegal for me to open their box and pump out the water to prevent it from flooding my building. 

The flooding has gotten so bad that it has eroded the dort under my foundation and part of my building is starting to sink and detach. 

How can I get ATT to either pump the water every time it rains, pay for the damage to my building if they do not pump, install a sump pump in their vault or to get their engineers to fix the issue? 

The water 100% comes from ATT underground vault. Please help, ATT is going to cause me to go bankrupt

New Member


3 Messages

9 months ago

Vault is on 2nd ave just past corner of 2nd and Pomona st., Crockett Ca 94525

Across from gas station. 

Community Support


225.7K Messages

9 months ago

Hi there, Crockett01. Thank you fore bringing this report to our attention. This is important to you, which makes it important to us. We understand that you have some concerns about some AT&T equipment causing your building to flood. We can help you with that. We understand that you have called before, and the concern is still happening. 


The best thing that we can do is to have you make a property damage claim. Here is the information to make your claim:


File a new claim

Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.


Track an existing claim

If an AT&T representative has given you a submitted claim number, and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster. 


If there is anything else that you need, please let us know. Thank you for using the AT&T Community Forums. 


Matthew, AT&T Community Specialist





New Member


3 Messages

9 months ago

When I call the number you gave me for ATT claims, I am transferred to a direct tv agent. That agent transfers me to someone else who cannot help, or does not know where to transfer me or how to help me. I spent about 4 hours on the phone trying to file a claim everytime I call. 

I have called over 30 times. No agent knows how I can file a claim.  Sometimes I get transferred to ATT repairs, who I must call everytime before and after it rains. They often do not actually send someone to pump the water out of the box. 

The building is sinking and is on the verge of collapse because the att pool that forms outside the building has been washing all the dirt out from underneath my building. 

This all started after att completed work on the sidewalk. 

If you have a number you can give me so that I can actually file a claim, please let me know. 

In the past ATT gave me permission to pump water out of their box so my building is not destroyed, but now they do not. They say I will be arrested if I pump the water out of atts box to save my building from an issue that ATT won't and hasn't fixed permanently. Even though ATT is not up keeping their easement and does not pump out the water. Even though ATT damaged my building when they completed the work and did not obtain all the proper permits when the work was completed.   Maybe once the building collapses and someone is seriously injured, ATT will take this seriously? Although they probably will just try to blame me for an issue I have literally done everything possible to solve. 

How can I get permission to maintain ATTs equipment so it stops washing out the dirt underneath the sidewalk and my building? So it stops flooding my building? 

Att just sends me in a circle


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