Att equipment causing my building to flood!
An ATT underground vault sits under a sidewalk on a hill. My building goes straight back on the same hill, next to the vault. The bottom of the vault is about midway through the wall of my building. When it rains, the ATT vault fills with water from underground conduit. That water floods my building through the wall unless ATT comes to pump it out. The water coming into my building is blue. The water in the underground ATT vault is blue from tracer dye.
The downed line department is not available on weekends. Att only pumps the vaults when I call. They do not always come even when I do call. It often takes me 2-3 hours to reach ATT to have them send someone out to pump. Att likely broke another non ATT pipe when they installed new equipment several years ago.
I have spent hundreds of hours and thousands of dollars dealing with this. I was recently informed by ATT that it is illegal for me to open their box and pump out the water to prevent it from flooding my building.
The flooding has gotten so bad that it has eroded the dort under my foundation and part of my building is starting to sink and detach.
How can I get ATT to either pump the water every time it rains, pay for the damage to my building if they do not pump, install a sump pump in their vault or to get their engineers to fix the issue?
The water 100% comes from ATT underground vault. Please help, ATT is going to cause me to go bankrupt