New Member
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2 Messages
AT&T DNS Server is Unreliable
Is anyone else having the problem of the AT&T DNS server going down several times a day for 3-5 minutes each time? I am trying to figure out how to complain to AT&T so they will get the problem fixed. I suspect they have inadequate capacity. I don't think it is a local proble.
ATTHelp
Community Support
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210.4K Messages
2 months ago
Hi there, @rlcorn52. We understand that you are reporting that the AT&T DNS server is unresponsive. Let's look at that together.
If you can provide more details as to what you are experiencing? Are you having a concern with a high ping or latency? The more details the better the resolution can and will be.
We would love to help out more to resolve the concern. Looking forward to hearing more from you soon.
Matthew, AT&T Community Specialist
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rlcorn52
New Member
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2 Messages
2 months ago
I have AT&T fiber internet access near Chapel Hill, NC. Often, several times a day, I will experience a period of up to five minutes, typically, when I get a browser response that the browser is unable to find the requested web site. When this happens, I get the same response to all browser requests, no matter what web site I am trying to access. Web sites that are not new requests, such as a streaming video, continue to function, so it is not a loss of internet access generally. I use a streaming TV service, and during these periods, the already on programming continues to play, but new programs cannot be accessed.
I have self-diagnosed this problem as a loss of access to the AT&T DNS server, but there may be other issues that I am unaware of. I don't know how often this occurs since I am not using the internet 24 hours a day, but it happens often enough to be annoying. It is possible that the local DNS server is near capacity and experiences overloads periodically that eventully subside, but I don't have enough insight into the network design to be sure.
I have tried to change the DNS server options on the AT&T router, but the admin software will not let me do so.
This problem has never lasted longer than 10 minutes, and is typically over in three to five minutes. Any suggestions on how to fix this probelm?
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ATTHelp
Community Support
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210.4K Messages
2 months ago
Thank you for that information, @rlcorn52!
Due to the nature of your concern, let's move this conversation into a direct message. This way we can run some additional tests to determine the cause of your concern. Be on the lookout for a chat notification in the upper right-hand portion of the page.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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