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New Member

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3 Messages

Sat, Feb 13, 2021 10:36 PM

Arris BGW210-700 Software/Firmware update

Hello,

I have an Arris BGW 210-700 first powered on at August 10, 2019.

It's software version is 2.10.6, and I want to check if it is at the latest update

If there's another update, I would like a link to the .bin file so I can manually update my router.

I also have AT&T Fiber, it anything changes,

Thank you!

browndk26

ACE - Professor

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4.1K Messages

1 y ago

That is the latest firmware. There is no longer a way for customers to update the gateway. It is done by att. 

tonydi

ACE - Guru

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2.4K Messages

1 y ago

That is the latest update, in fact, it's new enough that not everyone has it yet.

Unfortunately, AT&T has made it more difficult to find the FW files.  I've yet to see a link to this one or even the last couple before this one.

Sorry, @browndk26 types faster than I do.  ;-)

(edited)

New Member

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1 Message

10 m ago

i wish to add a 2.4 ghz log in for my smart stove .  How would i add that to my current system?

JefferMC

ACE - Expert

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26.6K Messages

10 m ago

You could use the Guest network, which is always 2.4 GHz.   That's probably the easiest thing to do.

New Member

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3 Messages

8 m ago

I have the same router/modem combo running Firmware version 2.12.4

tonydi

ACE - Guru

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2.4K Messages

8 m ago

Great, you win a cookie.

New Member

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3 Messages

8 m ago

Actually, I probly win a less secure network. Only reason I can come up with for no longer providing a certain update would be due to negative issues. Or, one could cry with reasoning of a discontinued product, but then why offer such low quality equipment??? Would appear to be a risky decision on AT&T's part, or maybe pure laziness 

dave006

Scholar

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2.7K Messages

8 m ago

I have the same router/modem combo running Firmware version 2.12.4

You replied to 3 month old post yesterday and yes the most current Firmware is 2.12.4 that just started rolling out this month "May 2021".

Only reason I can come up with for no longer providing a certain update would be due to negative issues.

They don't want certain customers downloading older versions of the Firmware for the hardware to hack key features (yes I am leaving out details).

The network management ACS system knows the firmware of every gateway's firmware level. New updates are cumulative and are pushed out to the different gateway models on a schedule based on market.

It also allows for the update of new Factory fresh gateways that may have shipped or from inventory with an older Firmware level to be updated the first time they are connected to the network at installation time.

Would appear to be a risky decision on AT&T's part, or maybe pure laziness 

No clue what you are trying to convey with this comment.

Dave

New Member

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3 Messages

8 m ago

I think I came across this thread when looking for a new update for that BGW210-700, and at the same time epically failed at paying attention to the old time-stamper....wooops. Also, what you said regarding reason for not making the updates freely available makes sense, now that you say it and I give it some thought that proprietary Intellectual Property idea is something I regularly fail to consider, why I keep doing it is beyond me. Finally, that comment was intended towards corporate executives, attempting to imply that most have little concern for ethical behavior and will scam consumers via the selling of outdated and/or unsafe products and laugh while doing so. But....your intelligent use of vocabulary has shown that AT&T is NO WHERE EVEN CLOSE to my assumption, at least today anyways..... 

dave006

Scholar

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2.7K Messages

8 m ago

No worries about the timing of your initial post vs the Question thread date. You might have been drawn into an odd feature of the Forum software.

We have constant trolls and folks trying to get customers to click on questionable links, sell some special AT&T support phone number that is a Scam. When the Forum Admins or select regulars delete the junk posts the last "Date" of the tread stays current even if the last valid post was in some cases 3 years ago.

I and many other customers have fallen for old Question threads from time to time.

The biggest complaint we get every week is why do I have to use this AT&T Gateway/router/Wi-Fi box, I want to use my "X" router or my own modem but with Fiber the modem part is now an outdated term.

AT&T is pretty good about updating to the latest tech options. They are currently rolling out a new BGW320-500 or 505 pair of Gateways that support Wi-Fi 6 (802.11ax) 4x4 MiMo Array and a 5 Gbps LAN port. AT&T went with 2 suppliers for the BGW320.

The -500 version is manufactured by Humax and the -505 is manufactured by Nokia. Same design specs just slightly different internal components. Here is a link with so more info on the BGW320:

https://www.att.com/support/article/u-verse-high-speed-internet/KM1377555/

These gateways also have an integrated ONT and a SFP Optical transceiver module to allow speeds above Fiber 1000 when AT&T is ready to announce it.

They are primarily focusing these BGW320s to new customer installs since it is not a self-install option unless your address already has been upgraded to use a new AT&T Fiber wall plate for easy customer self-install or upgrade. It may take 2-4 hours to make the switch as the tech will need to remove your exiting ONT (small white box) and run Fiber from your current Fiber termination to a new AT&T wall plate and install a new Fiber jumper cable from there directly to the back of the BGW320 Gateway.

Keep these new gateways in mind if you have an issue that results in a tech dispatch (truck roll). Another option if you have a need or want for Wi-Fi 6 is to call and request a Dispatch on Demand (DoD) truck roll. It will cost you $99 or $149 depending on your market (there are 90 different markets) unless the tech finds an issue that is AT&T related then the Fee may be waived.

Oh and welcome to the forum!

Dave

New Member

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2 Messages

5 m ago

i'm running 2.13.4 and have been for more than a year. I downloaded it off a website (although I do not remember where). It solved several issues I was having using VoIP phones

JefferMC

ACE - Expert

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26.6K Messages

5 m ago

You downloaded 2.13.4 more than a year ago?  Very interesting.  From a site that you can't even remember, though you trusted it enough to obtain software from it?  Even more interesting.

Just 10 months ago you were running 2.9.4 and had been for over a year.  Last time I checked, 10 months was less than a year.

I received 2.13.4 about 6 weeks ago, and 2.12.4 about 8 weeks before that.  In April it was 2.10.6.  So, er,

Horse feathers.

(edited)

New Member

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4 Messages

4 m ago

Mine is running 2.14.5 now.  I have never personally or manually updated my BGW210 so I guess it's doing it automatically!

JefferMC

ACE - Expert

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26.6K Messages

4 m ago

Mine rebooted twice about two hours apart yesterday.  Following this it was running 2.14.5.

New Member

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1 Message

2 m ago

Anyone seen 2.15.4? My BGW210 is now discarding all incoming packets that had been successfully forwarded for weeks. I don't know how long 2.15.4 has been running on my router. Thanks for any info.

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