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JTcolorado's profile

Contributor

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1 Message

Wed, Mar 7, 2018 12:25 AM

Arris BGW210-700 and Apple Time Capsule or Airport Extreme internet not found

I am trying to upgrade to AT&T fiber and they provided an Arris BGW210-700 "gateway" and I have several Apple Time Capsule and Airport Extreme routers.  The error I am receiving from the Airport Extreme/Time Capsule is "internet not found."  I have done the following to the BGW210

 

-Disabled DHCP

-Disabled both 2.4 GHz and 5.0 GHx wifi radios

-Disabled packet filters

-Changed "Allocation Mode" to Passthrough

-Changed the "Passthrough Mode" to Manual

-Added the MAC address of my Airport Extreme/Time Capsule to the "passthrough Fixed MAC address" field.

-Restarted the BGW210.

 

Still receive the error of "no internet"  

 

Help!

 

ATTHelp

Community Support

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180K Messages

4 y ago

Good Morning JTcolorado,


Welcome to the Community Forums!  I am sorry you having a difficult time trying to connect to the internet with your upgrade.  I will be happy to assist you with this.


On our website we have a great resource for our customers.  It is called the Troubleshoot & Resolve Tool.  When you click on the link I provided, there will be a place to sign into your account or you can choose installation and setup. 


I hope this helps.  Have a great day.


Donna V, AT&T Community Specialist  

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