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fredjrd2's profile

Tutor

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8 Messages

Sun, Sep 22, 2019 5:34 PM

Aris BGW210 - Cascaded Router not saving - Session Refused

I have moved my service to a new address last week and now with a new Aris BGW210 all working but when I try to add the Cascaded Route option to add my static IP the modem take 20s and show session refused and not take the config and requires me to reboot the modem to be able to connect back on the modem portal.

 

I have IP Pass-thought disable and firewall too.

 

Any one have an idea how to fix it?

 

AT&T support have no clue what I'm talking about.

 

Thanks,

Fred

Contributor

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1 Message

2 y ago

Same problem. You're not alone. I'm on firmware 2.3.4

Teacher

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42 Messages

2 y ago

Mee Too.

Teacher

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11 Messages

2 y ago

I just had a new install and I seem to be exhibiting the same symptoms of not being able to save settings. I cant believe att uses same hardware and intentionally crippled nat sessions for businesses.

 

Bridge mode, really simple att.

Teacher

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11 Messages

2 y ago

Did anyone find a work around, or maybe get AT&T to send out different hardware that supports Cascaded Routing properly?

 

When I called support they wanted me to use IP Passthrough, and ignored my many requests/questions related to the cascaded routing feature. I have a request in my with my reseller who sometimes can get things escalated, but I guess they have never had anyone complain about the 8k session limitation.

 

I'm at the point where I have exhausted other work arounds, and I have to decide if we are just cancelling service, or if we will have to Dual WAN it with Spectrum and let our higher bandwidth applications be the only ones on the fiber connection to stay under 8k.  Sadly I can still save money doing the dual WAN solution over our existing fiber connection, but I would rather everyone get to enjoy the 500/500 service we signed up for.

 

@ATTU-verseCare

 

 

 

Teacher

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42 Messages

2 y ago

I've been contacted by "The Office of the President" and they are no more helpful.

Teacher

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11 Messages

2 y ago

Yeah I just spoke with them to, they don't seem concerned that this feature is broken, as they claim it still suffers from the same 8,000 session limitation as the other modes. Their official recommendation was to downgrade to DSL, which has a modem that supports Bridge mode (Probably Cascaded Router Mode), or get a 2nd fiber account so I can split traffic between 2 handicapped devices. Of course they not willing to provide said service for free.

browndk26

ACE - Professor

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4.1K Messages

2 y ago

Are you buying a block of static ip’s. If I am not mistaken, cascaded router is used when you have purchased  a block of ip’s. 

Post your questions about cascading router here. 

https://www.dslreports.com/forum/uverse

Teacher

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11 Messages

2 y ago

Yes I have a block of IPs I am trying to apply.

Teacher

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42 Messages

2 y ago

I got a call from ATT. They say you need to set the router to DHCP, I have and it's still won't accept and thin I can put into it.

Teacher

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11 Messages

2 y ago

Do you tweak the router to DHCP your static IP pool? Or does that put your firewall on the 192.x network, I suppose part of that depends on if you also have a pool of static IPs.

 

 

Edit: Nevermind, I see now that I can't configure both my static IP pool and Cascaded Router, which means I can not DHCP my static IPs because they must be removed first.

 

 

Teacher

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11 Messages

2 y ago

Yeah that appears to be how they configured my modem during the install. Problem is instead of it just routing all traffic to my static IPs, it keeps track of the individual sessions, so the 8k limitation is still at play.

 

Tutor

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8 Messages

2 y ago

Hi All,

 

Sorry my delay but here what happen, after 4h in the phone that day with AT&T and talking with 4-5 people and 2 manager, I have asked to a replacement modem and they schedule it for the follow day and as soon as the new modem was in place all resolved, I was able to save the IP and have the Cascade Router in place.

 

Btw the reason why Cascade is needed on my case is because I have a Firewall behind the modem and all my network is behind the Firewall so is another gateway/router behind the modem.

 

So if you have the same issue, ask AT&T Support to swap your modem and you should be good to go.

 

Thanks,

Fred

 

tonydi

ACE - Guru

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2.4K Messages

2 y ago

Fred, so they gave you a Pace 5268 and that worked or are you saying you got another BGW?

Tutor

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8 Messages

2 y ago

I got another BGW210 and worked.

 

Thanks,

Fred

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