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New Member

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16 Messages

Sunday, August 28th, 2022 2:30 PM

Any upgrade BGW210-700

Does anyone know of an upgrade to the model stated in the subject line?  I have had it since the start of service, roughly 2 years.  That is a long time in the tech world, so i figured I ask techy's :)

Accepted Solution

Former Employee

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22.2K Messages

2 years ago

ATT generally, historically, uses a model for 8 years.

The last model that reached End Of Life (EOL) meanings no longer being placed but neither automatically replaced till an issue is the 589 which was released in 4th quarter 2013. The 2nd model to support bonded pair installs and the first VDSL gateway that offered n Wi-Fi but only as 2.4Ghz b/g/n all previous models were 2.4Ghz b/g. The 589 was EOL in 2021.

The next model(s) are the 599, 5268 released in 4th quarter 2015 were the first models to offer dual band Wi-Fi 2.4Ghz b/g/n and 5Ghz n/ac. Still being installed as only current models to have coax connection for customers still using Uverse IPTV with one or more receivers on coax.

The BGW 210 released in 4th quarter 2017 was the result of the combined ATT / DirecTv purchase from summer 2015. The model uses a DirecTv power supply just relabeled to ATT (green tag). Expect replacement/upgrade will be around 2025/2026 as ATT will still have 50% of hardwired addresses on xDSL (green connection back of gateway). 

The BGW 320, fiber only model, was released 4th quarter 2020 during About 6 to 8 months after start of Covid. This is 4+ years after ATT Fiber build out began in 2016, there is likely 4+ million fiber customers with either the 5268 or 210. 

As the company stated goal is to add 1 million fiber subscribers per year for next several years, this is about 3300 fiber installs per day, 6 days a week… with ongoing supply chain issues I do not expect sufficient inventory to upgrade fiber customers to the BGW 320 for a few years. 

The upgrade requires a tech dispatch with a different installation configuration, thus any gateway shipped to you would be current model, another BGW 210.

ACE - Professor

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5.8K Messages

2 years ago

That is one of three current gateways still in use by AT&T. I wouldn’t expect a newer version gateway for 5-10 more years. Nothing special about them so they will work for a long time. 

ACE - Expert

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35K Messages

2 years ago

Despite having two manufacturers for it, AT&T isn't getting sufficient quantities of the newer Gateway to use them other than for new Fiber installations where no other Gateway will do (for the way they install new fiber customers now).  So, can call and tell AT&T  you have a problem with your Gateway and get sent another, but it will be another BGW210 or a 5268AC (which is very similar).

New Member

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16 Messages

2 years ago

I was just curious. My hardline to my computer from the 210 works fine. My WiFi from it seems slow every so often. Not nearly an inconvenience.  

I also just like having the newest tech.

I would wonder maybe if my Motherboard doesn't have the transfer rate to full appreciate the 1 gbs down.

Speedtest shows 885.52(Mbps)[110 MBps] down with 12 ms latency and 933.87 up width 104 latency.

I generally get 60-90 MBps when downloading games or other things.

Thanks for the replies.

ACE - Professor

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5.8K Messages

2 years ago

None of the gateways have great Wi-Fi performance. Especially if located in a basement or opposite end of a home from Wi-Fi devices. Many of us use mesh Wi-Fi systems or single wireless routers to improve Wi-Fi. What size and style home you have, gateway location and building materials affect Wi-Fi. As one person often says, Wi-Fi is for convenience only.  

Slow downloads could be caused by the download site limiting speeds. 

Scholar

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119 Messages

2 years ago

I'm probably opening up a can of worms here but I am going to post about my experience wanting and getting the BGW 320.

About a month ago I was having some unrelated issues with my Uverse TV service which at that time was connected via Coax .  I thought maybe it was time for a gateway upgrade and I was particularly interested in the BGW 300 because I have two iPhones and two MacBooks that support Wifi 6.

Long story short I got a tech visit scheduled.  Tech showed up and asked how my current setup was.  I live in a fairly new two story home where the external ONT is downstairs in my dining room and it feeds my gateway upstairs in the Bonus room via ethernet.

Tech told me he would have to run fiber directly to the BGW 300 and I told him I wanted to keep everything upstairs so that was going to take some work and would involve drilling , running fiber up the side of my house, possibly going into the attic and all that.......I didn't want him to go through that trouble and quite frankly didn't want all this drilling, etc........so I just threw it out there to him and asked him since the BGW 300 has an ONT ( red) port just like the other gateways why couldn't I just do a gateway swap.

He went on to explain that was not really the " correct and approved" way they are installing this gateway and explained if there was ever a speed increase in my neighborhood above 1 gig the only way I would ever be able to receive or sign up for those speeds would be if the fiber was connected by the SFP module and not the red ONT port.

After talking to him for about 20 minutes and making my case that I really just wanted to upgrade to wifi 6 and that my current 1 gig was plenty good enough for me he went out to his truck and handed me a new BGW 300 and told me to hook it up and said it may work and it may not work.........of course it worked........I am pulling 800 plus via wifi sitting near that BGW 300 with my MacBooks........I use a MoCA network for my Uverse TV service.

So what I am saying to the OP is that you may be able to get that BGW 300 if you make your case that you have updated tech and would like to have the latest and greatest but in all honesty I think I just got lucky with my tech that day as I am sure there would have been other techs that would have probably not agreed to do what he did for me but you could give it a try.  I will say at one point I looked at the tech and said well I guess I could just go with Spectrum and get just a modem from them and use my own wifi 6 router .... I would never actually do that to be honest because Spectrum doesn't offer me symmetrical upload speeds like T does...........but thats my true story and experience from about a month ago and I am very happy with this new wifi 6 gateway so far... good luck!

ACE - Professor

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5.8K Messages

2 years ago

You were very lucky. 320’s aren’t supposed to be used for gateway swaps. Only new installs of 2 and 5g service. Swapping a 320 for another model needs manager approval. Hopefully that tech still has a job. At a minimum he got a write up for what he did. My fiber line was damaged recently and there was no way the tech would give me a 320. 

Scholar

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119 Messages

2 years ago

yes you are right....... I won't deny I did get very lucky...... and if I remember correctly my tech actually did get it approved through his manager ....with that all being said I will probably never get that lucky again but glad I did that one time but the downside is ... if they ever upgrade speeds here which I am sure in time they will it will require another truck roll and it will have to be wired directly to the gateway.......

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