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shannonbailey93261's profile

New Member

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14 Messages

Saturday, February 10th, 2024 10:07 AM

AirTies 4971

Our power was out for a few hours, a couple of days later I noticed the 4971 was flashing a green light. I have spent hours trying everything I can find how to fix it but nothing works. When I try using the app my extender isn't one of the choices to select, I chose both anyway didn't work. It only works when it's plugged directly into the router/modem (BGW320-500). 

Community Support

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232.2K Messages

3 months ago

Hi @shannonbailey93261,

We understand that you’re experiencing trouble with your AT&T Smart Wi-Fi Extender 4971 after a power outage. Let’s troubleshoot this together! 

 

We recommend that you ensure that the extender is plugged in to a working wall outlet. Verify that the back power LED on the extender is green, indicating power. Connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway.

 

If you notice issues with your Wi-Fi extender, the light on the front of your AT&T Wi-Fi Extender tells you what it’s doing and how it’s performing. Learn what each light means: The front service LED colors provide important information:

  • Solid White: Your Wi-Fi extender is connected and ready to use.
  • Blinking White (Fast Blink): The extender is starting up; please wait during this time.
  • Blinking White (Slow Blink): The extender is powering up and connecting to the gateway’s Wi-Fi.
  • Solid Red: Indicates configuration issues or connection through a third-party router. Try connecting via Ethernet to the AT&T gateway.
  • Blinking Red (Fast Blink): The extender has been rebooted; wait until it starts up and turns solid white.
  • Blinking Red (Slow Blink): Connection issues; check Ethernet cables and press the red reset button or follow the WPS section.
  • Blinking Amber (Slow Blink): Seamless connection or software update in progress; wait for it to turn solid white.
  • Blinking Green / Red: The extender is configured but may not be optimally placed for performance.

Just keep in mind: The Wi-Fi extender needs to be placed in a certain spot near the gateway. You can use our ⁠AT&T Smart Home Manager App, because this will help you with this. If the extender isn’t showing up in the app, try the following:

  • Make sure you’re not connecting through a third-party router.
  • Check if any devices are connected by Ethernet to the extender during power-on.

Please go through this article about ⁠AT&T Wi-Fi Extender (AirTies 4971) which will give you detailed information about how to fix the issue of the Wi-Fi extender. Also, here is more information on how to troubleshoot your Wi-Fi extender.

 

Let us know if you have any other questions or concerns.

 

Happy to assist!

 

Thank you for contacting us on AT&T Community Forums.

 

Jennifer, AT&T Community Specialist.

 

New Member

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14 Messages

2 months ago

None of that worked. It fixes itself just connect it to the router and leave it until the light turns white. Your smart connect home app doesn't have my extender listed as one of the choices. I tried both listed but neither worked. 

Employee

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172 Messages

2 months ago

Theres a red reset button on the back, hold it down for 10s to do hard reset and then try to pair it again.

New Member

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14 Messages

1 month ago

I did for several hours, I just forgot about it and left it connected to the modem. A couple of days later the light was solid white. It doesn't show to be connected on the app or the website but it picks up 2 houses down. 

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