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VintageLouis's profile

Contributor

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6 Messages

Fri, Dec 13, 2019 8:33 PM

AirTies 4921 wi-fi extender disconnection issue

2 laptops on our network keep disconnecting from the extender which is less than 3 feet away and reconnecting to the fiber gateway 3 large rooms over(about 200 feet), which i can see using the at&t smart home app, causing the connect to drop to 1 or 2 bars at random, forcing us to turn the wifi adaptor on the laptops off and on to reconnect to the extender. there are also 2 android phones and a vizio smart tv connected to the extender as well but they do not switch over. I really need to fix this because i work from home with lots of video calls that keep getting dropped. 

ATTHelp

Community Support

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200.3K Messages

3 y مضت

Hi @VintageLouis,

 

We're happy to help!

 

Have you tried troubleshooting your Extender with the guide or rebooting your Gateway? If not, please do so and let us know if anything changes.

We also recommend turning the Wi-Fi off, then back on when you're near the Gateway and seeing what happens.

 

Also, please provide us with more details about the laptops. If you happen to know what kind of Wi-Fi card they have, that'd be great.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

Contributor

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6 Messages

Sorry for the late reply. One laptop is an Alienware 15 R3 with Killer Wireless-n/a/ac 1435, and the other is a Lenovo Thinkpad (not sure which model exactly) with Intel(R) Dual Band Wireless-AC 8265

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