2023 Equipment Fee
So i got a letter (or advertisement if you will) in the mail and noticed that the new policy is that new services don't have equipment fees. It was advertising 2 gig speeds. I looked up on your website and it even says no equipment fees for 1 gig speeds. Which i have a 1 gig fiber internet account, had it for quite awhile now.
I get charged a $10 a month equipment fee, I've been told by ATT technicians that i could call and get it removed. Well i did call and lo and behold, no one can do anything, not only that but they tell me that only new Coustmers get no equipment fees.
So... existing and faithful Coustmers get punished with equipment fees and new coustmers don't? Can anyone help this make sense to me? Because even the Coustmer support i talked to said it doesn't make sense.
I would love to hear the response to this. I know it's only $10 a month but that comes up to $120 a year, and also feels like a slap in the face for existing Coustmers.