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New Member

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3 Messages

Tue, Sep 7, 2021 6:11 PM

You could not possibly have worse customer service

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep to change my speed, but that they could renew my promo rate back to the original amount. The rep confirmed with me that the rate was applied and we ended the call. 

Fast forward a couple months and my statement had not changed. I called back and asked about why my bill had not returned to the previous rate as told earlier. This rep told me that my account was ineligible for any rate changes and that the previous rep was wrong. When I asked about lowering my speed to another tier I was told that this was IMPOSSIBLE no matter who I talked to. The excuse was that "Because you are on our highest speed, I would not be able to lower it. Even if we could we can not guarantee that the rate you pay will change" which makes zero sense and is absolute (Edited per community guidelines). 

If AT&T is curious as to why their DirecTV business failed and are bleeding customers at 3+ million a year THIS IS A CLEAR INDICATOR AS TO WHY!

I'm switching back to my previous provider, which I had zero issues with and I only left them for the faster fiber connection...

New Member

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7 Messages

1年前

I couldn’t agree with you more. Their customer service has to be the absolute worst. It’s almost as if they feel they are doing us a favor by being our provider. It’s annoying. And when any att rep in a store stops and ask me who my provider is and I tell them att then they ask how I like it. Things get awkward from there. I wouldn’t honestly recommend their services to anyone. And I never bash companies just because I’m dissatisfied. This company just gives me a gross feeling. 🤷🏼‍♀️

sanman202

New Member

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243 Messages

1年前

You think it's bad with Internet..lol Try Direct TV Stream. It's atrocious! I like the product itself, however the reps are clueless so far. I spoke with someone yesterday and my brain hurt from trying to understand what they were saying. No fault of the rep for who they are, however the company should put reps in place that you can at least understand 80% of what is being said.

(edited)

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