Why won't AT&T Tech Support Service Run a Trace Route?
For the past month or so we've been dealing with intermittent buffering (stuttering) when accessing streaming audio from Citrus3.com via IP address 188.8.131.52. The buffering is not happening when using a non-AT&T network connection. Only on AT&T wireless and fiber is the issue present. I've asked AT&T support several times to run a trace route to the mentioned IP and they have ignored me. When I run a trace route i see 20 or more hops and various time outs when the buffering is happening. Instead AT&T keeps asking me to test my equipment (router, devices) when I clearly explained to them that my equipment has checked out find every time. If they took a minute to look at the results of the trace route, they could probably see a server and/or router in the hop list that may need attention (i.e. overtaxed, about to die, needs replacement). I've tried many times to just get them to do the trace route and nothing. What else can I do?