AT&T Community Forums

What do I do about this billing issue

I am unable to add my new bank account. i tried contacting customer service but they said their system was broken and they couldn’t look up customer info. There is no way for me to pay my bill because the AT&T website gives me an error every time I try to add my bank account.

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Accepted Solution

Official Solution

ATTHelp

Community Support

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231.4K Messages

2 years ago

Thank you for your patience with us @reneecj3.

You will most definitely be able to receive assistance with registering your bank account or paying your bill at an authorized retailer or in-person payment location. You may also find the information in our support site helpful for more information on how to pay your bill in person.

Thank you for reaching out to the AT&T Community Forums. Please let us know if you have any additional questions or concerns.

Wesley, AT&T Community Specialist

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ATTHelp

Community Support

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231.4K Messages

2 years ago

Hi reneecj3, thank you for reaching out.

At this time, we're unable to update your banking information for you here in the Forums. We suggest reaching back out to Customer Service at a later time to see if their system is back up, so they can add it for you.

We apologize for the inconvenience! If you need help with anything else, please don't hesitate to reach back out.

Thank you for visiting the AT&T Community Specialist.

Aminah, AT&T Community Specialist

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