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Monday, October 28th, 2019 5:13 PM

What can At&t do for you while you wait for almost 2 to 3 months for installation?

I was supposed to have installation Sept. 17, 2019. It is currently Oct. 28 at this point in time. I have called multiple of times since. The first time I was told an outage was in my area and they were going to fix it the next following thursday. That thursday came and still no internet. I called again then I was told there was no line and that they were going to install it the next following Thursday. That thursday came and again still no internet so I called again. Then I was told that there was a facility issue which wasnt clear. I was told this the next few weeks. I called again last week and was told that my situation. Was being investigated and that they will call me within the next few hours. They was not contacted back so I called few days later since it was the weekend. This time I'm told that they have a 3rd party that digs the cables into the ground and that I am currently delayed up until Nov. 15. But remember i was told that they would fix this issue multiple of times before. When ask what they could do for me while i wait was nothing other than waste or by my time waiting for installation. This has been by far the most disappointing experience I have ever had with AT&T and I wish that they could handle situations like this alot better. Even the representatives that I spoke with over the phone didnt sound like they care to help and kept saying that there is nothing that they could do and asked if I looked into other service providers instead. Does anyone have a better way of handling a situation such as this?

Community Support


229.4K Messages

4 years ago

Hi @ViNguyen!

thank you for reaching out to us here! We sincerely apologize for any inconvenience the missed tech appointment may have caused.

We'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and installation concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!



Yetty, AT&T Community Specialist


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