What can At&t do for you while you wait for almost 2 to 3 months for installation?
I was supposed to have installation Sept. 17, 2019. It is currently Oct. 28 at this point in time. I have called multiple of times since. The first time I was told an outage was in my area and they were going to fix it the next following thursday. That thursday came and still no internet. I called again then I was told there was no line and that they were going to install it the next following Thursday. That thursday came and again still no internet so I called again. Then I was told that there was a facility issue which wasnt clear. I was told this the next few weeks. I called again last week and was told that my situation. Was being investigated and that they will call me within the next few hours. They was not contacted back so I called few days later since it was the weekend. This time I'm told that they have a 3rd party that digs the cables into the ground and that I am currently delayed up until Nov. 15. But remember i was told that they would fix this issue multiple of times before. When ask what they could do for me while i wait was nothing other than waste or by my time waiting for installation. This has been by far the most disappointing experience I have ever had with AT&T and I wish that they could handle situations like this alot better. Even the representatives that I spoke with over the phone didnt sound like they care to help and kept saying that there is nothing that they could do and asked if I looked into other service providers instead. Does anyone have a better way of handling a situation such as this?