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reach2bhush's profile

New Member

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2 Messages

Wednesday, June 7th, 2023 2:48 PM

useless customer service

Hi

I called AT&T to inquire about the $200 rewards card that was promised to me at the time of internet sign up. I was promised $300 total rewards card out of which only $100 has been sent and I had to call multiple times to inquire about when I will get the remaining $200 which in itself is a poor customer experience given that I had to call to inquire about a deal that was promised to me and never fulfilled. 

Furthermore, even after calling AT&T keeps fingerpointing among its departments blaming customer care should have done and what rewards center should do, in the process completely destroying the experience for the customer. I had decided few years ago that I will never come to AT&T and i feel like i made a mistake now.

ACE - Professor

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5.4K Messages

4 months ago

Did you read the conditions for receiving the gift cards?

Go to the rewards website to check on the rewards status. 

https://rewardcenter.att.com/home.aspx

(edited)

New Member

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2 Messages

4 months ago

The conditions for rewards have to be told at the time a sale is made and promises are made and not later. Any terms and conditions should be told by the sales agent before making a sale. For me, no such terms and conditions were told. 

ACE - Expert

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33.1K Messages

4 months ago

Caveat emptor.

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