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6 Messages

Thu, Aug 22, 2019 9:37 PM

Unable to Get Help So Far - No Information Yet on ATT FIber AppleTV Promotion

Hello, I have tried to get some information on how to receive my AppleTV promotion for signing up for gigabit internet.


My service was installed March 1st, and I can't get anyone to help. I have spent time on chat. I was supposed to have a supervisor call me, but that never happened. The customer service representative I chat with said she couldn't find any promotion during that time, so perhaps the records don't go back that far. However, there was a promotion then for either an AppleTV4k or a pre-paid card. This promo is what brought me over from Xfinity.


Previous post - https://forums.att.com/t5/AT-T-Fiber-Account/No-Information-Yet-ATT-FIber-AppleTV-Promotion/m-p/5965111#M3383


Here are articles on this promotion -

February - https://appleinsider.com/articles/19/02/11/att-offers-free-apple-tv-4k-to-new-fiber-internet-customers

February - https://www.macrumors.com/2019/02/11/deals-spotlight-att-fiber/

February - https://9to5toys.com/2019/02/10/att-fiber-apple-tv-promo/


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