Shop Now, Avoid Delays - Get Our Best Holiday Deals!
Get superfast AT&T Fiber internet
K

New Member

 • 

1 Message

Thu, Aug 19, 2021 8:16 PM

Two people working from home for two separate companies. HELP!!!

So my mom has been working from home for a few years and all is good with AT&T Fiber service. I recently also got a work from home position. I received my equipment, went home, and hooked it all up. Everything was great as all systems booted up and connected flawlessly. Then, boom, we realized, as soon as my new system connected, it kicked my mom off of hers. So my question is, is there something AT&T can do on their side to allow simultaneous VPN connections or do I need to actually get a whole other line/account/provider for both of us to work from home at the same time? Please help!

my thoughts

Employee

 • 

18.3K Messages

4 m ago

I will focus on the question....

Over the past 18 months with virtual schooling, WFH, and income dependency upon having a solid internet connection my recommendation is a redundancy * system in place to keep the income stable during an issue that could be hours hours, days or a week to resolve.

Some will use their smart phone as a hotspot, others purchase a hotspot or provide a second ISP such as cable or satellite internet. This allows to separate usage when all is good while having a backup if either service develops a problem

* ENGINEERING

the inclusion of extra components which are not strictly necessary to functioning, in case of failure in other components.
"a high degree of redundancy is built into the machinery installation"
Therefore I would be in favor of spending some extra money to continue to work.
For many WFH they are saving gas, wear /tear on car, commuting time, often money saved by not buying lunchs or snacks at the office or on the road. These savings over 20+ work days in a month can easily cover the cost of a second ISP... plus the savings of not missing work for 3 days while waiting for a repair tech to resolve your out of service (OOS) from having issue with wiring or equipment. 
What would cost be for 3 days of lost income for the 2 of you if something happened... better to schedule an install the second ISP while everything is good.
BTW this is my advice to those who have poor ATT internet speed and using cable... better to have 10 or 25 internet speed than to have zero.  If have 200 with cable and ATT can only offer 25, again what would be cost if had no internet... storms, fire, animals, etc do not care who the provider is lines can be damaged. After a major storm could be a week to restore all customers. 

New Member

 • 

3 Messages

4 m ago

I think you can use RDP instead of VPN, maybe then it works for both of you and mom, well. Share your experience too! :) 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.