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1 Message

Thu, Jun 14, 2018 3:24 AM

Transfer of Billing Responsibility not working

I've been trying to transfer billing over to someone else and each time I've tried it gives me,

SD035: The information you've entered cannot be used to access this site. The U-verse account owner will need to sign in using their AT&T Account Management sign in credentials.


It wont let me get into the login page at all. All of the techs are absolutely no help, and nobody on the AT&T Website for the Chat box has responded in the past couple days. Please help!


Brand User

Community Support


144.6K Messages

3 years ago

Good Morning @Somerville71,

Welcome to the Community Forums!  I apologize you are having concerns getting access to the Transfer of Billing Responsibility page.  I will be happy to assist you with this.

I am going to send you a Link and the login screen will appear when you click on this link.  It comes through as a pop-up, so please check to make sure your pop-ups are not blocked.

I hope this helps.  Have a great day.

Donna V, AT&T Community Specialist

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1 Message

2 years ago

We have the same exact problem. 

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