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Somerville71's profile

Contributor

 • 

1 Message

Thu, Jun 14, 2018 3:24 AM

Transfer of Billing Responsibility not working

I've been trying to transfer billing over to someone else and each time I've tried it gives me,

SD035: The information you've entered cannot be used to access this site. The U-verse account owner will need to sign in using their AT&T Account Management sign in credentials.

 

It wont let me get into the login page at all. All of the techs are absolutely no help, and nobody on the AT&T Website for the Chat box has responded in the past couple days. Please help!

https://www.att.com/supersede/unauth/login?passthru=true

Responses

ATTHelp

Community Support

 • 

168.6K Messages

3 y ago

Good Morning @Somerville71,


Welcome to the Community Forums!  I apologize you are having concerns getting access to the Transfer of Billing Responsibility page.  I will be happy to assist you with this.


I am going to send you a Link and the login screen will appear when you click on this link.  It comes through as a pop-up, so please check to make sure your pop-ups are not blocked.


I hope this helps.  Have a great day.


Donna V, AT&T Community Specialist

Contributor

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1 Message

3 y ago

We have the same exact problem. 

New Member

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3 Messages

8 m ago

I too am having this problem.  Complete incompetence!!!  We have tried at least FIVE times to transfer billing responsibility to my daughter.  We have done it over the phone, on-line, in store.  Every time they say to wait 48 hours and see if it works.  It never works and we have to start over.  The only alternative they offer is to create an entirely new account for my three lines and get new numbers.  Are you serious???  If this is not resolved soon, we are going to terminate our account and take our numbers to T-Mobile.

Varalakshmi

Former Moderator

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697 Messages

8 m ago

Hi @db0602

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 3 years old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

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