Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Get superfast AT&T Fiber internet
C

New Member

 • 

1 Message

Thursday, April 2nd, 2020 4:16 AM

Slow Speed

I have Gigabit service plan, earlier in the week I had 750 mps download, today I have 90.

Ran all the troubleshooters and still no fix

Community Support

 • 

232.4K Messages

4 years ago

Let's see if we can get your internet back up to par, @Cyclo1808.

 

We recommend that you reboot your gateway, because this will reinitialize everything.

 

You can also use our Troubleshoot and Resolve Tool, for more advanced troubleshooting. This will help detect outages, line issues, and tell you if you need a tech appointment.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

Tutor

 • 

30 Messages

4 years ago

The only way to get a response or any movement from at&t is to file an FCC complaint:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

ACE - Professor

 • 

5.9K Messages

4 years ago

monitor speedtests for a week. This could be a temporary issue. Try different servers too. It’s not uncommon for a server to have issues too.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.