Service is canceled but still remains on my wireless account.
I need my canceled internet fiber account removed completely off my name. It’s preventing me from ordering new internet service since I already “have” one that’s canceled. How do I remove the canceled service completely off my wireless account. I’ve tried removing it but it requires me to transfer primary access to another person on my wireless account which I do still own a line on there with them and I am the account holder of the wireless so I do not want to remove my access and permission on my own wireless account.