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Congbui's profile

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2 Messages

Wednesday, November 29th, 2023 5:53 AM

Service is canceled but still remains on my wireless account.

I need my canceled internet fiber account removed completely off my name. It’s preventing me from ordering new internet service since I already “have” one that’s canceled. How do I remove the canceled service completely off my wireless account. I’ve tried removing it but it requires me to transfer primary access to another person on my wireless account which I do still own a line on there with them and I am the account holder of the wireless so I do not want to remove my access and permission on my own wireless account. 

Accepted Solution

ACE - Expert

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31.8K Messages

3 months ago

Fiber is home internet. Wireless is cell phone. So a little confused about fiber affecting your wireless account in this sense.

If you cancel any service, it does not shut off until the end of the service cycle. It does not take effect the day you called to cancel it.

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