Sales rep LIED to me about rates
I had two door to door sales reps show up, uninvited, on my doorstep and talked to me about switching to AT&T. Joseph volunteered that unlike Time Warner, my rates would not increase every year and I specifically asked him to clarify if that meant the rate wouldn't go up after some sort of trial period and there were no hidden costs that would later pop up. He assured me no, my rates would stay the same and everything was included in that price. So, I decided to switch to AT&T and Lo and behold, I get my first bill and see on it that the rate he quoted me was good for "$20 off for 12 months." I looked at the sheet he gave to me to see if I missed something and nope....it says nothing on the sheet about that rate being only for 12 months. After a year, I will be paying $75 just for internet (no cable TV packages, no phone service...just flat internet). If I had known this, I would have stayed with Time Warner. I am VERY unhappy with the dishonest sales tactics these uninvited solicitors used to get my business and plan to report it to the BBB.