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colfaxschuyler's profile



6 Messages

Thursday, April 11th, 2019 2:23 PM

Professional Installation Fee only waived for customers who order service by phone?

I ordered my AT&T Internet 1000 serice via the website, and the website copy stated that "Professional installation fee" of $99 would be waived. However, I received my first bill today and was charged a fee. I called Customer Support, and the CSR claims the fee is only waived for customers who call and order service. The website had no such thing written, else I would have called and ordered my service. So is the website incorrect or is the CSR misinformed?


Community Support


215.5K Messages

4 years ago

Hi There @colfaxschuyler


Thank you very much for posting with the AT&T Community and Forums team. We understand that you have been misquoted about the Install Fee.  We can look into that deeper.


To get started, we will be sending you a private message to your forums inbox.


Once you get the notification, please do the following steps:

1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only


Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.


We look forward to working with you to get this resolved.


Matthew, AT&T Community Specialist




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