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AT&T related help: Welcome, Mei



msffam's profile

3 Messages

Monday, April 22nd, 2024 5:57 PM

Problems connecting to disneyplus all of a sudden ?

I have had disneyplus for some years now, but recently, about 1 month ago, we have been seeing a message regarding , "unable to connect to Disneyplus from this region." I am not sure why this is happening and had thought that maybe the IP Address that AT&T gives me show up as being from a different region to DisneyPlus.... but i am unsure...

3 Messages

27 days ago

I was wondering if anyone has this same problem and has found a solution for it ?

Community Support

 • 

232.1K Messages

27 days ago

Hi @msffam, we understand the importance of accessing your Disney+. Let's get the help you need.

 

We recommend that you try these below steps:

 

- Check that your streaming device is supported
- Check your internet connection
- Test other apps on your device
- Restart your Disney+ app
- Power off your device
- Update your device operating system
- Clear the cached data on your device
- Uninstall and reinstall Disney

Additionally, please try restarting your gateway, as this refreshes your connection and may allow you to connect.

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. And, if you have DSL service, reconnect the phone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

 

If that doesn't help, you may need to contact the Disney+ support team since you don't appear to be having connectivity problems with your internet.

 

If you have any other questions, please let us know!

 

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist 

3 Messages

27 days ago

I did exactly all of those things, except when i rebooted the DSL modem , i waited 5 minutes to clear all connections.

not able to reach disneyplus is occurring on multiple devices in my home.

- All computers (windows)

- All iphone ipad devices.

- firestick

What does work is if I change from using my LAN to using 5G broadband cellular connection from iphone.... but nothing connected to my LAN works with disneyplus....

Community Support

 • 

232.1K Messages

27 days ago

Hi @msffam, thank you for your response. Let's get the help you need with to access Disneyplus.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

 

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist

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