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Oxrov's profile

1 Message

Sunday, March 31st, 2024 6:16 AM

Placed order missing

I placed an order for fiber and accidentally navigated off of the page with the link to create an account after submitting my order and now I cannot find my order in the system by email or account number (I have screenshots of the receipt) nor can I create an account but my account has been charged for the order. I also have not received any confirmation emails. 

ACE - Professor


5.8K Messages

2 months ago

Call 800-288-2020. Confirm you have an install appointment. Phone rep should be able to complete creating an account. 

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