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1 Message

Thu, Apr 22, 2021 4:36 PM

Payment through my Bank, signed up for wrong account

I signed up for payment of my bill through USAA.  They have dealt with AT&T many times, and I could find just "Internet" out of the choices, so I chose U-verse.  Apparently, they were NOT the right choice.

Then I got this HUGE bill, and the payment site (at AT&T) would not let me pay the partial amount;  I had to pay the whole amount, so there is half my payment (March's Payment) floating around AT&T that nobody knows about...

I just need an bill address, or routing number so this won't happen in the future.

thank you very much for your help with this.

PS: I'm assuming that "Title" and "Subject" (see above) are interchangeable?  You might want to get someone on that...


Community Support


171.5K Messages

6 m ago

Let's see if we can point you in the right direction, @mensaguy.


 To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our  voice support team for assistance.  You can contact them at (8002882020). Our team can assist real time, and there won't be a delay in response which may occur in forums.


If you have any other questions or concerns, feel free to reach back out.


Thanks for contacting AT&T Community Forums.


Marc, AT&T Community Specialist

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