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Bewarden1's profile

Contributor

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1 Message

Tue, Sep 24, 2019 6:27 AM

Only house in two neighborhoods that cannot get Fiber, mistake in database?

I'm moving into a house that is the only house that could not get AT&T 10000 (Fiber).  However, 63 houses can.  I know this because I manually entered all 63 addresses to see if they can get the services online and they can (yes, all 63 can get AT&T 1000). My house is not in a odd place.  I can post a screenshot of the two neighborhood.  I already talked to several reps online and on phone for weeks.  They all told me I can't get service because the system said so.  I tried to get them to send a technician out here to confirm but, again, they referred to the system that I cannot get service so they can't send a technician to service a house that cannot get service.  They even gave me ticket numbers for their engineers to review and THEY gave the same answers as the tech because the information in the system said so.

 

This is so frustrating.  I'm absolutely certain my address was not entered correctly or a check mark box didn't get checked for Fiber when Fiber went live in these neighborhood a couple months ago.  Anyone has any suggestion?

ATTHelp

Community Support

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200.3K Messages

3 y مضت

Hi @Bewarden1,

 

We're happy to address your concern!

 

We understand that you want the fastest possible Internet speeds for your home and how frustrated you must be that your home is not Fiber-ready.

 

We suggest checking back at a later time to see if your address has been added to our system to have Fiber Internet installed.

 

In the meantime, you can still receive fast and reliable Internet service through U-verse. Take a look at our available plans!

 

If you have any other questions or concerns, just let us know.

Thank you for reaching out to AT&T Community Forums!

 

Aminah, AT&T Community Specialist

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