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jjcomics's profile

Contributor

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2 Messages

Sun, Aug 11, 2019 9:17 PM

No WiFi connection,tried to reset gateway with the AT&T online help no luck

Since mid day yesterday 8/10/19, we have been without WiFi at our home.  All computers wired to the router are working fine albeit not as fast as they should be, but still connected.  All of our devices that connect via WiFi are not working.  Any ideas?  I am getting very frustrated with AT&T Fiber service, really all of their services.  When we had cable internet we rarely had any interruptions with our service.  AT&T if you read this know you are about to lose a customer if that matters to you at all.

ATTHelp

Community Support

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200.1K Messages

3 y مضت

We're here to help, @jjcomics!

Can you let us know what sort of Internet Troubleshooting you've attempted so far? Since your wired devices are connected and receiving a signal, you may also want to try resetting your router. 

Also, what is your current internet's speed using your wired connection? Knowing this can also help us with determining what the route cause is.

Keep us updated- we'll be here to help!

Donovan, AT&T Community Specialist 

Contributor

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2 Messages

3 y مضت

I have this exact same issue . All troubleshooting responses report no issues. My network is not visible and the wi-fi light is blinking.  Very frustrating 

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