No Response from consumer.appeals@att.com

Our headquarters mailing address is

208 S. Akard St.
Dallas, TX 75202

Our main telephone number is (210) 821-4105. (Please note that while AT&T's corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.)

People being told to use that email address have posted here that it bounced back and that was a couple of years ago.  No idea why you aren't getting bounce notices.

What sort of questions do you have?  While this is primarily a customer-to-customer forum, maybe one of us will still have answers. 

I've seen that e-mail address before.

I've never seen it in any official communication or web page or anything like that.  I really think it's a dodge, i.e. not a legitimate e-mail address.  The person giving it to you might or might not be aware of that.

I am a wireless customer (family plan) and recently decided to switch from xfinity internet to ATT Fiber and also ATT DirectTV Stream. What a horrible customer service experience with this process. Also is so many different "customer loyalty" phone numbers and they can't help at all. First I ordered the fiber and I asked about specials so to get me to sign up the rep told me that I would get a $400 ATT gift card. Well I only received $200 and website even said $300. Now they tell me they can't do anything about this because the $300 is if I order it online. So the rep on the phone lied to me to get me to sign up and told me I would get $400 gift card as he stated to "cover 5 months of service". His name was Marvin. Second I was told by the DirecTV Stream rep that since I am a wireless customer I would get a $20 credit on my monthly bill since I am a fiber and TV customer. Wrong again....nothing there and I will not get anything. Third, I was told I would get a 14 day trial for DirecTV stream and would not get a bill. Wrong again. Got charged full amount day one. Fourth, I was specifically did not want the streaming box for $5. Guess what, they sent me one anyone and I am getting charged. Fifth, I was told there would be additional specials for existing customers "once I get my internet set up. " Nothing there again. I am so upset with this dishonest company and when you call the "customer loyalty group" they just tell you that they can't do anything about this. When I was with comcast and had issues at least I was able to speak with an elevated issues service line and they did provide some help. Horrible experience! Will start to go away from ATT first by switching to Verizon!

Yet another thread hijack. @RSK20 your post has nothing to do with the OP's issue. If further venting is needed please open your own topic so as to respect the OP's topic.

Hello @RSK20. We would love to hear your feedback regarding your recent experience with us.

As our Ace @spoom2, mentioned, we prefer customers with new concerns to make their own posts if they can. That way if something happens to this thread, we are still able to communicate.

In the meantime, we would like to direct you towards the reward center to ensure that you are able to claim the gift cards that you have already been provided, and share a few other minor rewards and promotions that you may be eligible to claim at any point.

In your new post, please clarify for us what fiber and DIRECTV STREAM plans you signed up for. If you know the specific promotions and how they were described to you, that would be incredibly helpful in determining if these offers are expired, if you are eligible, or if you are eligible for another type of promotion that may not yet have been offered. 

We appreciate your patience, and look forward to hearing back from you!

Wesley, AT&T Community Specialist

Hey, Wesley, care to address the OP's question?

I was on the phone with "offshore", my assumption from the accent was the Phillipines.....and I asked for a way to contact someone to voice my concerns and ask for my questions to be answered.  And to be clear, there must be something valid somewhere with the email address as after a week and multiple attempts I did not receive the "undeliverable" bounce back.  Here is the text from my original email that I sent....(I appreciate everyone's comments on this.....):

I need to understand exactly what the failures were on my most recent internet outage.  I have a household of extremely upset users (including myself) that are asking me to change services.  I'm not trying impress, but I'm an IT person by profession and felt that I asked all the correct questions, but in hindsight.....the answers that I received DO NOT add up.  Here's the series of events.

We apologize for your experience, CBECK27604! We'd be glad to answer your questions and submit any feedback you have.

Please meet us in a Direct Message to get started. Check your Direct Message Inbox. It's the chat icon next to the bell icon in the upper right corner of the Forums.

Aminah, AT&T Community Specialist