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New Member

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2 Messages

Wednesday, August 19th, 2020 3:18 PM

No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Accepted Solution

Official Solution

Community Support

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232.1K Messages

4 years ago

Hey there @adebate54398!

 

Let's look into what could be going on with that AutoPay discount for you. We want to advise that customers must enroll and complete AutoPay and paperless billing (AP/PB) to be eligible for the discount. If you're signed on paperless billing as well then your discount will begin within 1-2 billing cycles.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

New Member

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2 Messages

4 years ago

Thanks for the reply! Is there a reason the discount isn't applied automatically?

Community Support

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232.1K Messages

4 years ago

Hello again, @adebate54398!

 

The discount will apply automatically to your bill after you've (1) completed sign up on both AutoPay and Paperless Billing and (2) after 1-2 bill cycles have passed.

 

Hope this helps.

 

Lar, AT&T Community Specialist

New Member

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1 Message

3 years ago

Is the autopay discount retroactive for the first 2 billing periods that were autopaid?

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