New Member
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15 Messages
New fiber internet user / no access to profile, email, billing . . .
New ATT fiber Internet last week. Since then, you name it and I'm unable to do it on the ATT website. Today I received email notice of my first bill. Naturally, I went to the website to view the bill. Under "My ATT" I clicked on "See my bill." A black overlay appears, with the ATT logo and progress bar flashing, That's it - nothing else happens. I sign out, then attempt to sign back in. Again with the black overlay and flashing logo and progress bar. Nothing else. Beyond that, since day-1 I can't add a user, edit my profile, or any other action supposedly available under "My ATT." On rare occasions, it kinda sorta gets beyond all that pointless animation, but returns the following error - "A temporary system error prevents us from retrieving your account information at this time. Please try again later.(LGN0801)." This is the identical error message I have received since installation day when I have attempted any action on the site. Umm, that was five days ago, so it doesn't seem very "temporary." Some actions I try direct me to log in. Well, I AM logged in. Even so, I click on my user account info, and off we go with the black overlay and endlessly flashing graphics. Is it just me, or is the ATT website truly an unmitigated disaster?
picktoo
New Member
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15 Messages
2 months ago
As Jack Benny was known for saying, "WELL!!" Most of you probably don't know who Jack Benny is, so just disregard that. At any rate, I just got off the phone with tech support. With regard to the ATT site functionality, I was told that both the website, and the My ATT app (which also doesn't work for me), are undergoing revisions and updates. They WILL REMAIN NON-FUNCTIONAL until February 8, 2023, or so I was told. I forcefully expressed my absolute frustration with ATT's failure to provide advance notice of this to it's customers. That, and $3.00, won't buy me a coffee at Starbucks!!
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ATTHelp
Community Support
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210.5K Messages
2 months ago
We're sorry to see that you're unable to access your account information online, picktoo.
We can take a closer look at your account to determine if this is in fact being caused by a problem with the myAT&T app and/or website. We will send you a Direct Message -- look for the chat icon in the upper right corner of the page.
In the meantime, we recommend resetting your account password to re-sync your account and try to clear the error message.
Here are the steps:
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picktoo
New Member
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15 Messages
2 months ago
That's all well and good. But, why is there no prompt on the website or the app to do just that, after my repeated attempts to do what you described? Furthermore, you made no reference to Tech Support's explanation of the reason for the problem. Is the support rep's explanation that both the website and the app being down for upgrades accurate, or is it not?
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tonydi
ACE - Guru
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9.9K Messages
2 months ago
Total 🐂💩. It's one thing to lie, it's an altogether different thing to add specific details to make it sound legit.
If that were true you'd be able to see the smoke rising from this forum from anyplace in the country.
Try accessing the account with an Incognito or Private Window or a different browser.
Since you know Jack Benny then you probably played with a toy that was the basis for the whole att.com infrastructure....
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picktoo
New Member
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15 Messages
2 months ago
Aminah, I just attempted what you suggested. I reset my password and attempted to log in with it. I am immediately taken to the "sign in to ATT" page, which confirms that I AM signed in. Unfortunately, the site obviously doesn't agree, because it still does not respond correctly to anything I attempt to do!! Please tell me whether the tech support rep was correct in his statement that nothing will work until at least February 8. If that in fact is the case, I won't bother trying again until then.
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ATTHelp
Community Support
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210.5K Messages
2 months ago
It's okay if you weren't able to reset your password, picktoo.
We sent you a Direct Message so that we can check to see if this is due to a problem with your account or with myAT&T, and so we can find more thorough troubleshooting options for you.
Aminah, AT&T Community Specialist
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picktoo
New Member
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15 Messages
2 months ago
tonydi
I just tried to access the website incognito. The site doesn't recognize my new username/password combo. I'm "this" close to finding a replacement ISP!!
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picktoo
New Member
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15 Messages
2 months ago
Aminah, you still haven't answered my question about the acuracy of the tech rep's statement.
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picktoo
New Member
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15 Messages
2 months ago
This entire issue is devolving into absurdity. I was just direct-messaged that no comment would be provided regarding website / app functionality until I verified my ID. WHAT?? I can't do that because the website doesn't recognize my ID/PW combo!!
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picktoo
New Member
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15 Messages
2 months ago
Finally! I got up with the chickens this a.m. and began an arduous, convoluted series of user ID and PW resets. After about 90 minutes, I was able to create a login that the website agreed to accept. Looks like I'm off and running, now. Contrary to the blatant lie by tech support that the website and My ATT app were down due to ongoing updates, both are functional at this moment. I did, though, have to uninstall/reinstall My ATT - not a problem.
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