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acmahaja's profile

New Member

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2 Messages

Sunday, December 4th, 2022 4:51 AM

Never received the gift card reward

Signed up for the AT&T fiber 300 plan and was told I’d get a $250 VISA gift card. It's been 4 weeks now and I haven't heard anything. I am not able to reach out to the reward center over the phone. Can you please look at it. Thanks!

ATTHelp

Community Support

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207.7K Messages

2 months ago

We'd be happy to help you with your reward gift card, @acmahaja.

 

You can follow these steps on how to receive your reward gift card:

  • Within 6 weeks of activating and maintaining your service, you will receive notification via email or letter with instructions on how to redeem your reward.
  • IMPORTANT! You must claim your reward by the expiration date shown on your reward notification.
  • After claiming your reward and meeting your applicable service requirement, most customers receive their reward within 3 weeks.
  • At the AT&T Reward Center you can track the status of your reward any time with the

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

New Member

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2 Messages

2 months ago

I haven't received any notification (email or letter) on how to redeem it. 

ATTHelp

Community Support

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207.7K Messages

2 months ago

We are here to help answer your questions about your reward, @acmahaja.

 

We recommend, that you wait the entire 6 weeks from activation to receive the notification with instructions on how to claim the reward.

 

After that time, and you still have not received your reward you can reach out to the reward center at 877.258.1427.

 

Please reach back out if you have any additional questions or concerns.

 

Thank you for choosing AT&T Community Forums.

 

Latoya, AT&T Community Specialist

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