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anand_ayn's profile

New Member

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1 Message

Friday, December 9th, 2022 11:10 AM

Never received my promised rewards card

It has been months since my activation of account but hasn’t received $300 rewards card. Reached out to the rewards center and they told they can’t do anything as 120 days have been passed and they no longer can process it as system doesn’t allow them. They routed me to billing department customer care saying they might provide bill credit and again billing department routed me back to reward center. 
now, rewards center representative said if billing department can’t do it then nobody can do it, all in all forget the rewards.

Community Support

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230.7K Messages

1 year ago

We apologize for this inconvenience and would like to help take a closer look into your reward, @anand_ayn.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

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