Contributor
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2 Messages
Need port 25 unblocked for business account with static IPs
Who do I have to talk to in order to unblock port 25? We are running our own mail server, and we just transferred service to AT&T. We have a business account with a static IP block. Any help would be much appreciated.
ATTHelp
Community Support
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215.7K Messages
3 months ago
Hi there, solvis8001. We understand that you are needing port 25 or the smpt port unblocked, so you can send your emails out using our server protocols. We can help you with at.
You have posted on the residential/consumer portion of AT&T Community Forums. We do have a dedicated business team that is standing by to help you. We will transfer your request over there. If you do not get a response from this thread, please make a new post on our AT&T Business Forums.
Thank you for being a valued AT&T Business customer.
Matthew, AT&T Community Specialist
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ATTHelp
Community Support
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215.7K Messages
3 months ago
Hi @solvis8001,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Charlene
AT&T Business Social Media
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solvis8001
Contributor
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2 Messages
3 months ago
Charlene, I was not able to identify the chat icon next to the bell icon on this page, or the root of this page. But, I have called the business assistance number, and after fighting for a bit with the automated answering bot I reached John A. (he gave me his last name initial afterwards, when I asked him). He was instantly knowledgeable, got it done in about 45 seconds after I explained what I needed - even though he claimed it would take about 10 to 15 minutes.
The call with John A. was a record for how fast AT&T could solve a problem like this. I had to do this before a couple of times in my life, and I usually arm myself with patience for 1 to 2 hours. So it was very pleasantly surprising. Good job guys!! And if any of you can identify John A. please give him a pat on the back (and maybe a raise?) for being such an outstanding support.
AM
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