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New Member

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6 Messages

Mon, Jul 6, 2020 3:12 PM

McAfee

Is Internet security available with AT&T U-Verse?

Responses

Brand User
ATTHelp

Community Support

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127.2K Messages

a month ago

Hey @JohnMS,

 

We are here to help with your inquiry about our Internet Security suite. It is only available to customers with Internet services with AT&T.

For AT&T internet or DSL subscribers with 3.0 Mbps or higher speed are able to download and sign up for the Internet Security Suite free of charge. For customers with 1.5 Mbps, you can download and sign up for a discounted rate of $5 per month.

 

To find out more about our Internet Security suite, click this link.

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I have U-verse and 1000mb internet, however when I attempt to  access that link I receive the following error: " We're sorry, the AT&T service you are attempting to access is not available using the login information you provided. To continue, please select the login button for one of the services below." I log into my account again and get into the same loop. This defies all logic. 

Brand User
ATTHelp

Community Support

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127.2K Messages

@JohnMS.

 

 

Have you cleared cache and cookies on your browser? Have you tried using another web browser to download the internet security?

 

 

We recommend using your member ID as your user name rather than your email when login in.

 

 

Let us know if this helps!

 

 

Elmi, AT&T Community Specialist.

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New Member

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6 Messages

I normally use the Google browser so I opened  Microsoft Edge, cleared the cache, cookies and retried using the member ID. I still received the same error " We're sorry, the AT&T service you are attempting to access is not available using the login information you provided. To continue, please select the login button for one of the services below." I log into my account again and get into the same loop. 

Brand User
ATTHelp

Community Support

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127.2K Messages

Hi, @JohnMS.

 

Here is more information on the requirements that are needed to download the AT&T Internet Security Suite.

 

The member ID that you use for the login, is the AT&T email that you made when you signed up for your services. We suggest that you reset your password because this may re sync it on our end.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I'd rather not mess with a password reset. I did that a couple of months ago  and it caused problems with the redirect to the Yahoo server. I had problems with outlook, thunderbird and cell phone email accounts. Took me a couple of days to figure that solution out. I think I'll just go with a different security company. But thanks anyway! 

Brand User
ATTHelp

Community Support

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127.2K Messages

@JohnMS.

 

Understood, let us know if you have anymore questions or concerns. Thanks for choosing AT&T!

 

Ramses, AT&T Community Specialist

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