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kjswt9's profile



2 Messages

Mon, Nov 26, 2018 4:08 PM

Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price. 


How do I get ATT to fix this so my bill is consistent and I do not have to call every month for an adjustment. Is there a number to call (other than 800.288.2020) to speak to someone. 



Community Support


195.2K Messages


Good Morning @kjswt9


Hi There.  We understand that you have some difference on what we quoted you and what is on the bill. We can help with that. We will be sending you a private message, to you Forums Inbox, requesting some more information. Please reply to that message.


Looking forward to hearing from you soon.


Matthew, AT&T Community Specialist




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