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Smrjohns31's profile

Contributor

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1 Message

Wednesday, August 2nd, 2017 2:26 AM

Laptop disconnects randomly

My Toshiba Satellite laptop randomly disconnects but no other devices do this in the house. Idk if it's the proxy or the Internet settings or if it's the fiber.

ATTHelp

Community Support

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207.2K Messages

5 years ago

Hi,


If the issue only happens on this device then the device may be the issue, Have you check the device at another location to see if the same issue is occurring . If it is then the issue would be the device, if it is not then there coulbe be an issue with interference. If its due to interference, something to try is to change the wireless channel setting. This may help http://soc.att.com/1dhXm44 .There are 11 Channels, Please test all 11 to find the best fit for your home


Tony–AT&T Community Specialist

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