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notsohappynow's profile

New Member

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1 Message

Friday, January 20th, 2023 10:23 PM

Closed

Issues with internet transfer tequest

Has anyone had issues when transferring your fiber from one address to an another? AT&T messed up my order big time. It’s been little over a week and no internet. They are just dragging their feet for the new connection. 

Scholar

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4K Messages

1 year ago

Did you verify that AT&T Fiber was available at your new address by checking the Availability Tool: https://www.att.com/availability

And just to be sure did you check the addresses on either side of your new address?

Did you get an Install date for the new service via Email? What makes you think they are dragging their feet? When you check with a rep at 1-800-288-2020 what answer(s) are you getting?

Yes I know all questions and no answers from me.

Dave

Community Support

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232.3K Messages

1 year ago

We're sorry to see that your service transfer has been delayed, notsohappynow.

 

We can check on the status of your request. We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Be sure to answer dave006's questions, so we can have as many details as possible.

 

Aminah, AT&T Community Specialist

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