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Tue, Jun 30, 2020 5:41 AM

Is it possible for your internet speed to be too fast and cause your internet to be spotty? [Video example inside]

Sorry if this is a silly question, but it's really bothering me. I had AT&T 1G fiber internet installed a month ago and I have this issue where typing something into a search bar takes forever to load the options or not even load at all despite me having an wi-fi speed of 400 Mbps.

Here's an example: https://streamable.com/lzpdh9

Sometimes, on Instagram, it also decides not to load comments at all sometimes as if my internet is really slow. Note this also happens in the app store as well. When I type in the search options, it will say I need to reload it for it to work. Sometimes it works flawlessly though with no issues, but it seems inconsistent.

When I turn off the wi-fi and just use my phone data, everything works perfectly with no issues at all (loads comments instantly, search bar options instantly, no having to reload) even though I get less than 10 Mbps on my phone data.

So, does this seem abnormal to anyone else?

iPhone SE 2020, OS: 13.4.1

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ATTHelp

Community Support

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124.1K Messages

6 days ago

Good Morning @glasswindow,

 

We can help with your iPhone connection issue. 

 

After reviewing your shared video, we suggest updating to the latest iOS which is 13.5.1 may help resolve your issue, please also update the app you are using and restart the phone. 

 

Hope this help, please let us know if you need further assistance. 

 

Thanks, 

 

WallaceW, AT&T Community Specialist. 

 

 

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