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Samarneh1000's profile

Tutor

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5 Messages

Thu, Nov 22, 2018 6:10 PM

Invalid $159 Charge - UNRESOLVED

I called ATT about a month ago to install an Ethernet port in my newly purchased home.

 

They said that a tech would come out... and he did...but he didn’t possess the skill set to do the requested wiring so he left.

 

Now I’m sitting with a $159 charge on my account and ATT repeatedly transferring between departments. This is my FIRST bill from ATT, what a first impression. 

 

The technical support manager agreed that there are no technician notes to support these charges but they just keep transferring me around and each department essentially starts the conversation from scratch!

 

I spent 1 hour and 45 minutes on the phone with random Philipino reps with no luck. HELP!

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hi @samameh1000,

 

To fully assist with this issue further, we will need to look over your account in more detail.


I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.


I look forward to your response and the opportunity to help you!


Dee, AT&T Community Specialist

Tutor

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5 Messages

4 years ago

There is no private message in my inbox.

 

Another fail from ATT. 

ATTHelp

Community Support

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203.5K Messages

4 years ago

Hello @Samarneh1000

 

The message sent on our end. Make sure you're clicking the envelope icon at the top of the page.

 

Aminah, AT&T Community Specialist

Tutor

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5 Messages

4 years ago

I'm clicking the envelope and there are no messages... 


Maybe you should send it "again". 

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