Internet & Wireless bundling problems
I recently moved. This involved selling my house and then staying in an Airbnb while waiting for my new house to be built. I changed the billing address on my wireless account to a PO Box and cancelled the internet for my previous address. I called AT&T to setup internet service at my new address and bundle it with my wireless address. The salesperson said that it would only cost $65 a month because of the bundle discount.
What ended up happening was they created a whole new account for my internet and did not bundle it with my wireless. When I called today, they said that they can't bundle it because the account has already been created... WHAT!?
I was unable to change my service address for my wireless account because they said it wasn't a valid address. I've been living here for almost a month and I'm still unable to change my wireless service address.
Surely there is something someone can do to fix this. Customer Service/Billing was no help at all.