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sameedhashmi's profile

4 Messages

Monday, January 22nd, 2024 3:11 AM

Closed

Internet slow speed between 8pm to 11 pm

Hello Team I am facing internet speed issues between 8pm est to 11 pm est. This happens daily now. If I stream a movie in morning or evening everything works fine but during this window 8pm est - 11 pm est this issue occurs. I did troubleshooting steps many times now through chat and call. Agents performs trouble shooting by doing channel scans, restart etc. but not able to fix my issue. Last week I turned off all my devices and just kept my TV on but Internet was very slow. It shows 390 mbps upload but couldn't stream a movie. Everything works fine in morning but having issues between 8pm to 11pm est. I am really frustrated with this weird behavior and expecting a permanent solution from att.

4 Messages

3 months ago

@ATTHelp I think i am regretting my decision to choose ATT internet.

Community Support

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231.4K Messages

3 months ago

Hi @sameedhashmi!

We're here to help keep your internet up to speed.

Since this is only happening during a specific time of day, we have a few options that could be the cause of what you are experiencing.

We suggest you optimize your internet connection, since the speed you get on devices connected to your network can vary. The number of devices you connect to Wi-Fi, how you use them, their age and type, and Wi-Fi signal strength all can affect speed. In terms of how this can impact your service, we suggest making sure your AT&T Gateway is directly plugged into a wall outlet, and not using any type of power strip or surge protector. These can cause power issues to the AT&T Gateway, which can affect the way it connects to the internet.

We also suggest downloading our Smart Home Manager application so that we can run a speed test on your service. The Smart Home Manager's test specifically checks the speed between your AT&T Gateway and the internet, versus other tests which check the overall connection between the device you use and the internet. We'll need to compare the speed you are getting when your ping is raised to your AT&T Internet plan to see if it falls out of the acceptable speeds you should be receiving.

Please keep in mind that the speed difference could just be due to you experiencing something known as peak times. This is when more people are getting home and using the internet all throughout your neighborhood. The burden of everyone using it at the same time will slow down the overall connection.

Let us know if this helps!

Thank you,

Justin
AT&T Community Forum Specialist

8 Messages

3 months ago

@sameedhashmi I feel the same way. Think I should have stuck with Xfinity. 

2 Messages

3 months ago

I've encountered a similar problem myself. I share the sentiment and am beginning to think I might have been better off sticking with Xfinity.

Community Support

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231.4K Messages

3 months ago

“Hi @Vanos32, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.”


Thank you,

Justin, AT&T Community Forum Specialist

ACE - Professor

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5.4K Messages

3 months ago

Location city where this is happening, please?

4 Messages

3 months ago

Hello @ATTHelp  I have already performed the steps you have shared. Also I had multiple chats and calls with ATT customer support and experts but they couldn't explain why speed  is slow during night time. Using Internet during peak times is not my issue as everyone is paying the same for the service. Not sure who can help me now.

4 Messages

3 months ago

Hello @MarkyyDigital hope you get what you pay for..

Community Support

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231.4K Messages

3 months ago

Hello, sameedhashmi.

 

 

It's true that slow speeds during peak times is common amongst almost all ISPs. In addition to checking your speeds with the Smart Home Manager. We also suggest checking what the speeds are like with just your AT&T gateway and no 3rd party equipment.

 

 

Let us know if you see a difference or things stay about the same.

 

 

Justin, AT&T Community Specialist

8 Messages

3 months ago

@gr8sho Im in Atlanta 

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