Internet Promotion of $40 per month but being charged $50
I have a complaint for ATT. On May 6, 2019 I contacted ATT to find a lower promotional offer for my internet services. While I was chatting with an ATT agent, I was offered $40 a month for the next year. A good deal, right?
Well, today I get a bill and I am being charged $50 per month for the next year. So I contact ATT and inquire about this change. Since this has happened to me in previous years, I had an email copy of the chat transcript to support my claim that I was offered $40 per month for the services. Well, it seems that the ATT agent and supervisor conveniently could not find the Chat Reference that I provided them with and would not honor the offer that I had been given. I have the exact chat transcript in front of me and I am telling them this is what the transcript says and they tell me that they cannot honor it.
What annoys me is how they can email me the chat with the reference number and they they "conveniently" cannot find it on their end. It has been very frustrating dealing with ATT every year on their internet services. I believe I will be shopping for other internet services in the next month.
This is considered poor customer service and bad quality! I guess I should not be surprised!