New Member
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4 Messages
Internet Outage
My neighborhood in Houston has had an internet outage for almost 24 hours now. AT&T claims there is a splitter that needs to be replaced. They can’t do it for another 24 hours. Really? What year is this? Anyway, I’ve called AT&T many times. They claim they don’t have enough personnel. They certainly have enough personnel to sell more bandwidth. They just can’t transmit it. Does anyone know how to get AT&T to fix a whole neighborhood other than calling their call center?
skeeterintexas
ACE - Expert
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22.8K Messages
2分前
Repairs require the correct equipment and personnel that knows what they're doing.
Our neighborhood recently had a widespread outage from a boom truck taking out 3 utility poles on the main road (the driver forgot to retract the boom arm). It was understandable that it took a couple of days to replace those utility poles.
We like to think that someone can snap their fingers or twitch their nose and make these things right but that's no how it works.
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Mehos
New Member
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4 Messages
1分前
Thanks for your input. But this is not utility poles. A technician came to my house yesterday and said the line has been chewed by squirrels and the nine houses on that line are out. We have now been out for five days. This is absolutely subpar service. It’s a simple fiber optics line on utility poles. A snap of their fingers or twitch of their nose is in fact almost enough.
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skeeterintexas
ACE - Expert
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22.8K Messages
1分前
Squirrels are nothing but rats in better clothes.
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spoom2
ACE - Master
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16K Messages
1分前
That's why we call them tree rats.
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Mehos
New Member
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4 Messages
1分前
Agree. Plus they’re not as smart as rats. I would never have guessed I miss coax cable. The tree rats had a rough time chewing through that.
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Mehos
New Member
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4 Messages
1分前
Tomorrow it will be one week ATT internet outage. They can’t get out here and fix a fiber optic line on a utility pole. Two blocks out for a week as of tomorrow. I’ve never seen anything like this in modern times. I’m going to begin ordering Infinity equipment tomorrow. I use a video matrix so I’ll need four boxes. But it’s the only way I can get internet. ATT literally doesn’t have the manpower to fix it.
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