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AT&T related help: AT&T Internet support



ksjksjwin's profile

New Member

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2 Messages

Wednesday, January 25th, 2023 4:56 PM

Internet go offline from time to time (3-4 times a week randomly)

I am currently using the At&t fiber but it goes offline from time to time (3~4 times a week randomly). How can I prevent this issue? This gives me stress as it goes off randomly while I am using the internet.

ACE - Guru

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9.9K Messages

1 year ago

Which AT&T gateway do you have?

When it "goes offline" does everything go off, wifi and wired?

What do the lights look like on the gateway when this happens?

New Member

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2 Messages

1 year ago

Hello,

Router restarted itself..

The light was red for the first time than blinked with white color then come back to normal.

But not sure why it kept off and come back randomly. 

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