Internet cuts out several times a day

800.288.2020

(attempts to run fast.com tests will fail with a 404 error on the page)

You get a 404 error during these outages?  Can you provide a screen shot?  That could be very helpful.

I just mean that when I try to go to fast.com during an outage, I get "Page cannot be displayed" errors from any web browser. I can see that my router has no WAN connection at this time as well. I am able to browse to the router's page and see that WAN is down, and any attempt to go to an internet location results in a "Page cannot be displayed" error.

"Page cannot be displayed" is not a 404 error.  "This site can’t be reached" is not a 404 error. Messages mean things.  A 404 error would mean that your Internet connection isn't down.  Which is why I asked.  We use the information you give us to try to understand and help you resolve your problem.  When you give inaccurate information, it slows this process down.

You could try using the Troubleshoot and resolve tool in myAT&T app or the Smart Home Manager app on a smart phone connected to a Wireless Network when an outage occurs and see what it says.

You posted in the fiber forum, do you have AT&T Fiber?

(BTW, my thoughts suggested calling 800-288-2020, that's likely where you're going to end up. )

Hi, Henry12340! Let us explain what is going on with your internet cutting out.

It looks like your internet service is randomly "skipping" or "rebooting" on its own.  When that happens it can be unsettling, but we have some information that can give you some quick fixes. 

One of the most common reasons is the modem environment. There is a section in the aforementioned article above that points out some common home environmental concerns and some remedies that can help improve the environment.  The second article mentioned, gives the best tip and tricks to help improve the modem/gateway environment.

When all else fails, you can do what our ACE, @JefferMC, suggested and give our AT&T Internet Tech Support a call. They can run tests to determine the root cause of the concern and what we can do to fix it. 

If there is anything else that we can do for you, please let us know. 

Matthew, AT&T Community Forums Specialist

The internet drops out here several times per day too.  It's maddening, but no one could help me.  There is still a huge hole in front of the property from months ago that they never filled.  The problem was never fixed, so maybe they are going to come back someday? 

had the same problem.  called multiple times and complained.  they eventually sent me a new modem.  still have same problem.  looking to switch internet provider.  this is unacceptable.

Different people have the same symptoms with different underlying problems.  Sometimes its the modem.  Sometimes its the power or environmental conditions around the modem (inconsistent electricity, overheating because it's in an enclosed cabinet).  Sometimes there's an issue with the line from AT&T or the equipment your modem connects to on the other end of the line.  Sending the modem is a "quick fix"/troubleshooting step that doesn't require them to send anyone out.  If that doesn't fix it, call them back and say you still have the problem.

@HankClarence , yes, in spite of trying to get help through many different means, I am now finding that I will also look for another provider, since AT&T never fixed the ongoing and worsening problem.  It has now effected my work as well, so the terrible intermittent service just can't be tolerated any longer.  btw, The hole they dug many months ago was never filled in and I suspect someone checked off that the repair was completed when it never was.