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2 Messages

Saturday, January 7th, 2023 4:07 PM

I am still being charged for HBO Max

I ordered AT&T Fiber on May 30th, 2022. There was a promotion offering HBO Max at no extra cost. I have been signed in through my AT&T credentials since then, but I'm still being charged $14.99 by HBO.

My AT&T account shows that I have HBO Max. When I click "Start Watching Now" it takes me to my HBO Max account no problem. It does show my regular, non-AT&T email under my account settings, but it says "Your HBO Max Subscription is billed through AT&T" and doesn't even give me an option to deactivate my account.

Full disclosure: I was already subscribed to HBO Max before ordering AT&T Fiber. I don't know if that makes a difference.

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Official Solution

Scholar

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3.8K Messages

1 year ago

Full disclosure: I was already subscribed to HBO Max before ordering AT&T Fiber. I don't know if that makes a difference.

Yes that is why you are being charged for HBOMax you purchases a standalone account.

You need to Sign in through AT&T and create a new HBOMax Account profile but at this late date you may lose the free HBOMax access if you have never actually used it since AT&T sold off HBOMax to Discovery+ last June.

From a web browser
  1. Go to hbomax.com, then select Sign In.
  2. Select SIGN IN THROUGH TV OR MOBILE PROVIDER.
  3. Choose AT&T and enter the AT&T user ID and password.
  4. Select Sign in.
  5. Create a new HBO Max Account profile. It may take up to a minute.
  6. Choose your profile to start streaming.

Once you get this mess resolved you need to cancel your individual $14.95 HBOMax account. Are you actually billed directly via HBOMax?

Dave

New Member

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2 Messages

1 year ago

Hi @dave006 !

Thanks so much for the help! Very informative.

I found the culprit, and I’m a little embarrassed to admit that my old paid account was still signed in on my TV using a different, older email. I cancelled that account and signed back in with my AT&T account.

Thanks again!

(edited)

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