How to change billing info on my ATT account for Internet

We'd be glad to help you update your payment information and stop being routed to DirecTV, beckiehawk!

Let's see if you can sign in with the link in the following steps to check and see if you have a DirecTV account linked to your AT&T account.

Here are the steps to remove a linked account from your user ID:

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to My Linked accounts.
3. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
4. Select one of these, if asked:

• A secondary user to replace you as the primary user
• No one

1. Choose a new primary contact account, if asked.
2. Follow the directions to remove the account from your ID.

Let us know how it went!

Aminah, AT&T Community Specialist

It did not go any differently than what I described at the beginning. Surely I'm not the only one whose Direct TV and ATT internet accounts were linked together.

When I clicked the link you provided, it took me to the Direct TV landing page.  I clicked the Profile tab on the DirectTV landing page and got the attached message (see screenshot).  I clicked the link at the bottom of this that says "CONTINUE TO ATT.COM" and it looped me back to the Direct TV landing page.  The definition of insanity is doing the same thing over and over and getting the same result.

Hi there, beckiehawk. Thanks for coming back and letting us know that you still are getting the log-in loop with DirectTV. Let's look at this deeper. 

We are going to move this interaction to the AT&T Direct Message space. 

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Looking forward to speaking with you soon. 

Matthew, AT&T Community Specialist